Marcelo Romero Ocón Email & Phone Number

San Salvador, El Salvador

Build and maintain strategic partnerships with local and foreign vendors, ensuring optimal supply chain performance.Spearhead real estate projects, delivering cost-effective solutions that support business growth.Lead IT initiatives, driving efficient support and development to empower the workforce.Optimize inventory control, ensuring efficient stock management and cost reduction.Oversee logistics operations, managing warehouses, dispatch, and delivery for seamless customer fulfillment.Ensure a well-maintained work environment through proactive facilities maintenance.Promote compliance culture for an efficient workflow.Develop and manage budgets across all business units.Control and analyze expenses, keeping spending aligned with allocated budgets.Build a high-performing team through comprehensive recruitment, training, and employee development.

San Salvador, El Salvador

Overview and management of sales operations within the business unit.Formulate and execute marketing strategies to promote products and services.Identify and sourcednew products and suppliers to expand the product portfolio.Established partnerships and secured representation agreements with world-class product brands.Established and developed a new business unit catering to industrial and agricultural markets.

San Salvador, El Salvador

Formulated policies and procedures and ensured their effective implementation.Devised sales strategies to attain predetermined goals and objectives.Analyzed key performance indicators to optimize business performance.Orchestrated interdepartmental activities to streamline operations.Managed purchasing and product supply logistics.Negotiated with suppliers and vendors to secure favorable terms.Supervised the Marketing department to ensure strategic alignment.Monitored and maintained control over product inventory stocks.Oversaw transportation and merchandise import processes.Managed customer service and technical support activities.Provided leadership, motivation, and training to personnel across the organization.

San Salvador, El Salvador

Spearheaded quality achievement and fostered performance improvement across the organization.Ensured widespread understanding and alignment with customer requirements.Identified pertinent quality-related training requirements and conducted training sessions.Developed and implemented comprehensive software testing strategies.Recorded and documented software test outcomes, along with identified bugs or errors in products.

San Salvador, El Salvador

Established and expanded the customer support department.Designed and assessed policies and procedures to enhance customer support.Offered technical support to both internal and external customers.Oversaw and maintained internal and external server operations.Conducted product training sessions for customers and new hires.Solicited and compiled product requirements directly from customers.

San Salvador, El Salvador

Calculated rates for international shipments with accuracy.Managed the processing of international shipping documents.Kept shippers updated on the status of their cargo documents.

San Salvador, El Salvador

Analyzed customer satisfaction survey results and generated insightful reports.Led quality improvement projects informed by survey data.Facilitated skill development for newly hired employees.Coached low-performing and newly hired customer service representatives.

San Salvador, El Salvador

Supported and guided frontline customer service agents to enhance performance.Managed and resolved issues for VIP and escalated customers with dedication.Identified and implemented solutions for exceptional and complex issues.

San Salvador, El Salvador

Delivered technical support for consumer products, resolving issues effectively.Processed orders for product repairs and replacement parts.Conducted comprehensive product training sessions.

Mexico City Area, Mexico

Assessed agents' productivity and service quality to ensure team excellence.Monitored employees' schedule adherence and key performance indicators (KPIs).Delivered high-level customer service to handle escalated issues.

Mexico City Area, Mexico

Audited cash registers for accuracy and compliance.Managed and controlled inventory to optimize stock levels.Provided attentive and efficient customer service.

Mexico City Area, Mexico

Monitored and managed export operations to ensure compliance and efficiency.Conducted and evaluated tests for job applicants.Improved processes in alignment with ISO-9000 standards.

Mexico City Area, Mexico

Delivered customer service and provided sales support.Oversaw night shift production operations, ensuring efficiency and quality.Coordinated the preparation and timely dispatch of orders.

Bachelor Of Science - Bs, Industrial Engineering

Diploma Of Finance For Non-Financiers, Finance, General

Associate'S Degree, Industrial Engineering

Industrial Engineering

High School

Junior High School