I am a dedicated professional, passionate about learning something new and enthusiastic about facing impactful challenges. With a solid background at Bayer, where I joined as an intern in 2016 and progressed to the position of Senior Customer Service Analyst, I have distinguished myself by playing a key role in the successful implementation of global projects, such as the integration of operations between Bayer and Monsanto through the SAP HANA module. My leadership in building harmonized processes resulted in a smooth and efficient transition, always prioritizing a better customer experience.Additionally, during my time as a Pl Customer Service Analyst, I successfully managed the measurement and payment of commercial campaigns. My strategic approach and focus on the effective usability of SAP Vistex system ensured the accuracy and efficiency of processes, while my transparent and timely communication guaranteed the satisfaction and understanding of all involved.In the marketing area, I had the opportunity to lead the campaign processes, driving improvements in the newly implemented model. During this period, I maintained a rigorous commitment to internal and external policies, ensuring the satisfaction of producers. In this role, I was able to demonstrate my ability to manage cross-functional teams toward common goals, fostering effective collaboration and positive results.My experience also encompasses detailed sales analysis, such as the creation and maintenance of KPI reports to support the sales team in decision-making (examples: Gross to Net, Budget vs Sales, Days of Sales Outstanding, etc.). By standardizing and disseminating knowledge of KPI reports throughout the organization, I promoted efficiency and collaboration across all regions, showcasing my analytical skills and ability to adapt to the ever-changing market needs.With expertise in tools such as Tableau, SQL, Python, and Excel, I am capable of providing valuable insights for strategic and operational decision-making. I am an influential communicator, able to lead teams and articulate ideas clearly and persuasively. My professional journey reflects my commitment to excellence and my ongoing desire to contribute to the success of the organization.