Marcelo De Paula
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Marcelo De Paula Email & Phone Number

Analista Sr de Customer Service at Bayer
Location: Londrina, Paraná, Brazil 8 work roles 3 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Role
Analista Sr de Customer Service
Location
Londrina, Paraná, Brazil
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Marcelo De Paula is listed as Analista Sr de Customer Service at Bayer, a with 92872 employees, based in Londrina, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Marcelo De Paula.

Marcelo De Paula previously worked as Sr Customer Service Analyst at Bayer and STA (short time assignement) - Marketing Campaign Coordinator at Bayer. Marcelo De Paula holds Corporate Financial Management from University At Albany, Suny.

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Bayer

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About Marcelo De Paula

I am a dedicated professional, passionate about learning something new and enthusiastic about facing impactful challenges. With a solid background at Bayer, where I joined as an intern in 2016 and progressed to the position of Senior Customer Service Analyst, I have distinguished myself by playing a key role in the successful implementation of global projects, such as the integration of operations between Bayer and Monsanto through the SAP HANA module. My leadership in building harmonized processes resulted in a smooth and efficient transition, always prioritizing a better customer experience.Additionally, during my time as a Pl Customer Service Analyst, I successfully managed the measurement and payment of commercial campaigns. My strategic approach and focus on the effective usability of SAP Vistex system ensured the accuracy and efficiency of processes, while my transparent and timely communication guaranteed the satisfaction and understanding of all involved.In the marketing area, I had the opportunity to lead the campaign processes, driving improvements in the newly implemented model. During this period, I maintained a rigorous commitment to internal and external policies, ensuring the satisfaction of producers. In this role, I was able to demonstrate my ability to manage cross-functional teams toward common goals, fostering effective collaboration and positive results.My experience also encompasses detailed sales analysis, such as the creation and maintenance of KPI reports to support the sales team in decision-making (examples: Gross to Net, Budget vs Sales, Days of Sales Outstanding, etc.). By standardizing and disseminating knowledge of KPI reports throughout the organization, I promoted efficiency and collaboration across all regions, showcasing my analytical skills and ability to adapt to the ever-changing market needs.With expertise in tools such as Tableau, SQL, Python, and Excel, I am capable of providing valuable insights for strategic and operational decision-making. I am an influential communicator, able to lead teams and articulate ideas clearly and persuasively. My professional journey reflects my commitment to excellence and my ongoing desire to contribute to the success of the organization.

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Bayer
Bayer
Analista Sr de Customer Service
Londrina, PR, BR
Website
Employees
92872
AeroLeads page
8 roles

Marcelo De Paula work experience

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Analista Sr De Customer Service

Londrina, Pr, Br

Sr Customer Service Analyst

Current

Curitiba, Parana, Brazil

Integrated Systems Implementation | Bayer + MonsantoI played a pivotal role in actively participating in global projects for the successful implementation of the SAP HANA module, aiming to integrate operations between Bayer and Monsanto. My contribution included leading the construction of harmonized processes aligned with the new corporate structure, resulting in a smooth and efficient transition.Additionally, I participated in the implementation of CPQ (Configure, Price, Quote) as a new tool for order entry, optimizing the sales process and increasing operational efficiency. I also introduced the ONEDCE platform, an innovative solution for customer-managed order entry, resulting in greater autonomy and customer satisfaction.As the leader of the Pricing, Returns, and Order Management processes, I was responsible for ensuring compliance with industry best practices and for guaranteeing the effectiveness and efficiency of all aspects related to order management.This experience provided me with a comprehensive understanding of the challenges and opportunities associated with implementing integrated systems on a global scale, gaining an overall view of the order-to-cash flow (from entry to fulfillment stages, B2C, accounting, etc.), as well as a proven ability to lead cross-functional teams towards common goals.

Oct 2021 - Present

Sta (Short Time Assignement) - Marketing Campaign Coordinator

Sao Paulo, Brazil

Define and evaluate processes and guidelines for marketing campaigns and suggest improvements.Support producers and resellers by clarifying any doubts related to campaign results and performance.Lead the reporting of campaign initiatives to the legal department to ensure compliance with CADE regulations.Coordinate the involvement of all areas related to the campaign process to ensure launch deadlines, sales period, payments, accounting, and coupons.Lead the management of campaign tickets via call center to promote quick solutions and guarantee the best experience for customers and partners.Lead actions linked to support systems in the campaign process, seeking improvements and prioritizing deadlines related to customer and partner demands.Be the connection between the campaign and the Customer Service team to ensure the feasibility of implementation for all campaigns.Manage and provide all necessary inputs for Customer Services to guarantee payment deadlines.

Sep 2022 - Feb 2023

Pl Customer Service Analyst

Curitiba, Parana, Brazil

Responsible for the calculation and payment of commercial campaigns disseminated in the region, managing an approximate budget of 50 million BRL.Provided support to farmers and dealers, clarifying doubts related to campaign results and performance, thus ensuring the satisfaction and understanding of all involved.Approved the launch of new campaigns, ensuring the effective use of SAP Vistex as a calculation system, guaranteeing the accuracy and efficiency of processes.Ensured transparent and timely communication to all involved regarding payments made, maintaining a clear and efficient flow of information.Managed and controlled in detail the bonus and demonstration field processes, from order entry to invoicing, ensuring compliance and effectiveness.Managed and controlled meticulously the credit and debit note processes, from the request, validation, construction of the calculation basis to payment, ensuring accuracy and transparency in all transactions.

Jul 2020 - Sep 2021

Jr Customer Service Analyst

Curitiba, Parana, Brazil

Responsible for the creation and accurate maintenance of essential KPI reports such as Gross to Net, Budget vs Sales, Quota Consumption, and Returns, ensuring a comprehensive and detailed view of operational and financial performance.Developed customized reports on demand to support the sales team in the agile and efficient management of orders, providing valuable insights for strategic decision-making.Standardized all KPI reports in Brazil, establishing a consistent and easy-to-understand structure, and ensuring knowledge dissemination to analysts in other regions responsible for maintaining the reports.Actively collaborated with other teams to understand their reporting needs and adapt data analysis solutions accordingly, promoting efficiency and cross-departmental collaboration.

Apr 2018 - Jun 2020

Jr Business Process Analyt

Goiania, Goias, Brazil

I provided crucial support and in-depth sales analysis, ensuring a comprehensive understanding of commercial performance and identifying improvement opportunities.I efficiently managed the invoicing process, guaranteeing the accuracy and timeliness of product delivery, thus increasing customer satisfaction.I developed and issued customized reports according to sales demand, providing valuable insights for strategic and operational decision-making.Maintained sales reports compared to planning, identifying deviations and providing insights for the implementation of corrective measures.I provided exceptional customer service, both internal and external, ensuring clear and effective communication and resolving any issues quickly and efficiently.I performed comprehensive controls of various documents, including calculations and postings of credit and debit notes, as well as sales commissions, ensuring compliance with company policies and regulations.I created reports to support the calculation of management campaigns, ensuring transparency with producers and partners and guaranteeing process governance.

Sep 2017 - Mar 2018

Estagiário De Processos Comerciais

Goiânia E Região, Brasil

Auxiliar na gestão de faturamento; Auxiliar no controle de pagamentos (remuneração sobre vendas e ofertas); Auxiliar na emissão e manutenção dos relatórios; Auxiliar no monitoramento de vendas; auxiliar atendimento ao público (interno e externo); Auxiliar no controle de documentos; realizar apurações e lançamentos de crédito e débito; Realizar apurações e lançamentos de comissões.

Feb 2016 - Sep 2017

Assistente Administrativo Na Área Financeira

Sol Da Terra Moda Evangélica

Goiânia E Região, Brasil

Conduzi com precisão a conciliação de contas bancárias, garantindo a integridade e precisão dos registros financeiros da empresa.Elaborei relatórios detalhados sobre o desempenho financeiro da empresa, incluindo Demonstração do Resultado do Exercício (DRE).Gerenciei eficientemente o controle das contas a pagar e receber, assegurando o cumprimento de prazos e minimizando riscos de inadimplência.Mantive um controle rigoroso do fluxo de caixa, prevendo necessidades de capital e identificando áreas de otimização de recursos.Além disso, desempenhei outras responsabilidades relacionadas às operações financeiras, garantindo conformidade com políticas internas e regulamentos externos.

Sep 2013 - Jun 2015
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Colleagues at Bayer

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3 education records

Marcelo De Paula education

FAQ

Frequently asked questions about Marcelo De Paula

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What company does Marcelo De Paula work for?

Marcelo De Paula works for Bayer.

What is Marcelo De Paula's role at Bayer?

Marcelo De Paula is listed as Analista Sr de Customer Service at Bayer.

Where is Marcelo De Paula based?

Marcelo De Paula is based in Londrina, Paraná, Brazil while working with Bayer.

What companies has Marcelo De Paula worked for?

Marcelo De Paula has worked for Bayer, Bayer Crop Science, and Sol Da Terra Moda Evangélica.

Who are Marcelo De Paula's colleagues at Bayer?

Marcelo De Paula's colleagues at Bayer include Fernando Hernandes, Ahashan Ullah Rakib, Miguela Delgado, Pavan Sheotkar, and Rogério Carlos Gasparin.

How can I contact Marcelo De Paula?

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What schools did Marcelo De Paula attend?

Marcelo De Paula holds Corporate Financial Management from University At Albany, Suny.

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