Currently pursuing a BS in Computer Software Engineering at Western Governors University.As a Senior Plus Support Specialist at Shopify, I leveraged my software engineering skills and quantitative data analysis to provide exceptional customer service and technical support to high-value merchants. I have over two years of experience in solving complex issues related to SQL, domains, and API integrations with third-party apps, as well as recommending solutions and guiding customers through features and functionalities of different products. I also developed strong skills with in-house and third-party CRM systems and with ticketing systems like Zendesk.Before joining Shopify, I worked as a Linguist Specialist for a Fortune 100 company, where I gained valuable experience in localization, translation, QA testing, and providing resources for debugging data related to machine learning. I also have a diverse background in law, real estate, and acting, which has helped me develop strong communication, negotiation, and problem-solving skills. I also have a Direito degree from Fundação Universidade Federal do Rio Grande. I am fluent in English and Spanish, and I am passionate about learning new technologies and delivering customer satisfaction.