Coordinate and manage projects in Latin America. Under the PMP model. Coordinate implementation activities with engineers located in different parts of the world (India, Ukraine, USA, Colombia and Brazil). Coordinate meetings with the client and maintain communication with them throughout the time of project implementation.

Coordinación y control de la ejecución de los proyectos de Contact Center. Se revisaba la solución junto con el equipo de preventa y se definian los insumos necesarios para implementar el proyecto.Se revisaban los requerimientos de hardware con los proveedores para poder implementar los equipos de IVR y de Contact Center. También se definía el diagrama de conexión de los servidores y el calculo de la carga eléctrica en los racks en donde se colocaban los servidores.Se revisaba con los clientes la conectividad delos servidores a lared de datos y a la red de telefonía pública, así como los detalles de los protocolos de comunicación para lograra la funcionalidad requerida por loa equipos.

Maintenance responsible of the switch area including the switch (5ESS y Lucent Technologies) Switch (telephone exchange) maintenance, subscriber line provisioning, evaluation of new equipment and implantation of quality processes for the switch operation. By myself I had written some programs in C Language to analyze reports. And I wrote a script to run on ProComm utility to automate subscriber line updates. To check the Maintenance jobs on the switch area, as the air conditioning and the Electrical power machines.

Specialist on Signalling protocol N7, responsible for verifying the digital exchange’s software works according to the customer specifications. Achievements• The last software version for digital exchanges, called World Release; was tested in three different places in the world (India, Australia and Belgium). My contribution was to build a triangle between three exchanges using signalling N7 in order to run traffic between those exchanges. This triangle was prepared in each of the countries which were testing the World Release. I prepared some macros, which include commands and instructions that can be executed by a terminal interface between the exchange and the operator. So this macros were prepared in Belgium and later they were sent to India and Australia. • Commissioned to give support to India and Australia when they had problems to set-up the N7 triangle. Sometimes it was necessary to work remotely (under UNIX environment) to solve the problems found on those places.• When problems were found on the exchange behaviour a first analysis should be done to determine if it was a code problem or data problem. In the last case a solution should be provided in the second case, this should be worked together with the designer, who normally was located in Germany.• Learning on how to work with different equipment for doing tests during the test itself. • Patches (few lines in assembler language which modifies a program) were written for Turkey market and Portuguese market, to introduce a new functionality on the digital exchanges.• Because my background I was transferred to the System Test department. In which not only signalling N7 but all the sub-areas of a digital exchnage should be tested, subscriber lines, routing of a call, statistics.

Engineer Senior B, Technical Support Department.Responsible for the introduction of new functions on digital exchanges and team leader for Technical Support on field. Achievements• Assisted in the subjects related to the Mexican team of testers sent to Belgium to collaborate in the development of the World release.• Responsible for the Engineer Task Force to solve problems in all the exchanges System 12 in Monterrey City. • Co-ordinator for AMISTAS project in Mexico. This is a tool to do automatic tests on digital exchanges. Training taken in Berlin, Germany.Engineer Junior B, Technical Support Department.Introduction of Signalling N7 in Mexico. Achievements• Support to sales department doing shows of the A8610 Test Tool. Training taken in Zurich, Swistzertland.• Solution of problems related to Signalling N7.• Installation of the first N7 links in Monterrey City;• Installation of the first N7 link between two exchanges on field (Nayarit, Mexico).