Marcelo Rivera Email & Phone Number

Marcelo Rivera is a Senior Merchant Success Manager at Shopify. He possess expertise in microsoft office, finance, microsoft excel, analysis, data analysis and 54 more skills. Colleagues describe him as "I had the pleasure of working alongside Marcelo at CodeSignal. His collaborative spirit and willingness to share ideas and feedback had a large impact on our team's performance and growth. Marcelo consistently emerged as a leader, proposing creative solutions to grow partnerships. This resulted in him consistently hitting his metrics, including a 99% annual renewal rate. Marcelo's ability to build strong relationships and achieve outstanding results makes him an invaluable asset to any team. I hope we get to partner in the future!", "Marcelo and I worked closely during our time at Twilio. His curiosity and eagerness to learn and move quickly impressed me. He quickly became a customer advocate and formed strong relationships with his AE counterparts to deliver high value to his customers. His desire to lean in and learn complex telecom regulatory and compliance changes in order to educate his customers garnered respect from them quickly. His willingness to participate in projects over and above his day-to-day extended his impact on the global CS team. His core strengths are - an out-of-the-box thinker, eager to learn, result-oriented, and a fast mover. Any company would be lucky to have him!", and "I had the pleasure of working with Marcelo for almost three years and still consider him a colleague and an excellent resource on all things customer success. I hired Marcelo at UserTesting as a Customer Success Manager, and it was clear from the beginning that he was a natural leader with tenacity for ensuring an excellent customer experience. He was a top-performing CSM ensuring some of the highest net retention rates on the team. He also helped set the model on how to best collaborate with sales to unlock and close expansion opportunities for existing customers. He was promoted to handle high-caliber enterprise customers such as Slack. He served as a leader within the team long before being officially promoted to team lead. He ran team meetings, tracked progress toward activity goals, and helped mentor team members who were struggling to hit targets. He also partnered cross-functionally to enhance our QBR playbook and motivate 40+ CSMs to adopt better practices when executing QBRs. He took on each project as an extension of his personal brand and never settled on delivering work that was anything less than excellent. He is always thoughtful and strategic about the best approach to customers and how he can encourage others to adopt the approaches that have worked well for him. After this incredible experience at UserTesting, I was thrilled to get the chance to work with Marcelo again at OpenEnvoy. Marcelo led the customer success organization at OpenEnvoy for 5 months while I was on maternity leave and continued as a team lead and my right-hand person when I returned. He learned to apply his successes at an IPO-ready company (UserTesting) to an early-stage start-up. He swapped out a robust account team to manage the full customer journey while leading others and collaborating closely with Product and Engineering to deliver strong ROI to the customer base. He was committed to excellence, as shown by the company's 124% Net Retention. Marcelo drove playbook creation, cross-functional collaboration, acquisition of tools, and documentation of processes. Marcelo is a strong asset to each organization he works for and I'm grateful for the opportunity to work with him."

Listed skills include Microsoft Office, Finance, Microsoft Excel, Analysis, and 55 others.