Marcelo S. Ramos Email & Phone Number

Lisboa, Portugal

Brazil

Responsible for helping customers achieve success and maximize value in their investment in Google services while mitigating risks: by supporting the design, deployment, maintenance, and utilization of Google’s and SantoDigital's solution portfolio, ensuring the efficient and smooth operations of the ecosystem while ensuring long-term success of the account(s).Providing business, technical, and product knowledge support to customers, addressing cloud products-related questions and technical challenges, through education and advice on how existing and new Google Workspace and Google Cloud product features and functionality work, and how it can contribute to their business and operational objectives.Monitoring inside the accounts environment to ensure optimal usage and performance of the Google ecosystem, frequently conducting and coordinating tactical operations reviews with client teams, also coordinating with support organization to ensure client escalations are resolved in due time.Work with the various internal team to ensure that SantoDigital meets and/or surpasses customer expectations and/or contractual SLAs, ensuring that productivity tools are used properly and efficiency metrics are met.Ensuring all outstanding business opportunities/up-sell potentials for ongoing projects are captured and communicated to the Sales team for follow-up.

Brazil

Consultant responsible for managing and performing analysis ofsystems and processes for the development of digital solutionsusing Google Cloud toolsTraining instructor, speaker at lectures and workshops aboutGoogle Workspace and Google Cloud. Responsible during thedigital transformation process as a trainer of employees at allhierarchical levels of the companyResponsible for information democratization initiatives andaccess to knowledge through the development, capture andediting of audio and video materials for engagement and distancelearning. Videos, Podcasts and WebinarDevelopment of fully interactive and personalized OnlineLearning portals in corporate and educational environmentsIn the last two years acting as responsible and speaker in morethan 200 Lectures, Training's and Workshops, every year, in Googleimplementation and transformation projects in small, medium andlarge companies throughout Brazil

São Paulo E Região, Brasil

Responsible to plan and executing G Suite Deployments and DataMigration from 15000+ users across multiple companies fromBrazil with multiple legacy systems (Exchange On-Premise, Office365, Dropbox, IMAP)

Responsible for assisting administrators and clients in theconfiguration and management of all aspects of a Google G Suitedomain; including administration of users, organizational units,groups, domain security management as well as MDM policiesCreation and organization of procedures (Knowledge Base) forcustomers bases

São Caetano Do Sul E Região, São Paulo

• Competências: - Criação e manutenção de Infraestrutura de rede lógica e física; - Suporte presencial à links dedicados e dinâmicos; - Suporte remoto à links dedicados e dinâmicos; - Suporte remoto à telefonia VoIP; - Configurações de Routers, Appliance Telecom (Analog Telephone Adapter), Switchs,Servers(Windows), Ambientes Amazon Web Services Config, Microsoft Azure e pacoteOffice; - Manutenção e Instalação de máquinas (Computadores, Impressoras de rede); - Configuração de acesso à rede para DVR e monitoramento.