Marcelo Sanchez-Casasco, Mba Email & Phone Number

Supported corporate profitability and responsible for wholesale of parts and accessories to dealerships.Analyze Dealer Parts and Service Operations, identify areas in need of improvement; recommend and implement solutionsProvide dealer with several marketing solutions for business growth and increasing profitability using approved vendors.Monitor and evaluate existing customer service protocol; assist dealers in implementing strategies to enhance satisfaction through customer focused processes.Resolve all high visibility customer relation issues for the South Florida region.Responsible for $94+ million in parts sales in South Florida.Monitor Customer Satisfaction metrics to ensure Dealers are providing levels of customer satisfaction at or above National targets. Engage key management to develop & implement corrective actions as necessary.Coordinate training activities within the dealership as it relates to fixed operations.Ensure Dealer processes are supportive of the attainment of parts sales objectives & Customer Satisfaction targets. Develop plans for corrective actions where necessary. Develop action plans to improve service sales effectiveness of Dealers performing below expected market levels.

Listed skills include Customer Retention, Customer Satisfaction, Automotive, Team Building, and 46 others.