Marcelo Moraes Souza Email & Phone Number

São Paulo, Brasil

São Paulo, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs the TAM, working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. Manages a diverse and complex scope of support issues. Works at all levels in the clients environment. Solves complex support issues effectively. Manages escalates and bridges technical and business needs through strong communication skills. Understands clients business goals, values and demands on IT then recommends appropriate service offerings to proactively address. Documents recommendations formally via service delivery plan and presents to customer and virtual account team unit. Manages the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust. Makes good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups. Determines most effective method of problem resolution by utilizing internal resources when necessary. Occasionally leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and representatives.

São Paulo Area, Brazil

Work on constant improvement of Business Excellence process, ensure all teams understand and comply with all policies,provide sales and delivery support to sales teams and delivery teams thru standard reports. Orchestrate the forecast, ensure all teams understand and adhere to all process and tools.- Support ongoing needs of sales, delivery and management staff enabling the business to operate profitably, efficiently and in compliance end-to-end- Help on financial analysis, prepare and execute financial and operational reports and reviews.- Build finance and sales budgets in alignment with finance team;- Responsible for all the Order to Cash related activities to ensure smooth execution of operational activities that are fundamental to business continuity and compliancy with several internal stakeholders- Responsible for driving continuous process improvement along sales, delivery, business management and operations- Drive scorecard achievement in alignment with corporate strategies and partner with regional Operations team for data quality issues- Ensures internal and local processes and policies are being adhered to- Analyze and define local business processes & tools requirements- Drive implementation, adoption and change management of new programs

Consolidation and reporting of the results of the Business Unit in Latin America;Preparation and implementation of budget and planning, forecasts and analysis the profitability of the projects , supporting business decisions;Control and reporting the DSO results;Coordination of the cost/price process review;Support the financial and controlling routines for the team within the LA countries.

SAP CO consultant (Management Accounting);Financial process assessment and diagnosis;Budget and Financial Planning;Configuration and parametrization of CO-OM, CO-OM-OPACO-CCA, EC-PCA, CO-PC, CO-PA RA (result analysis), integrating the modules PS, MM, RE, LOANS, FI, TRM)

Business Consultant in Business Performance Management (BPM) Study and development of improvements in financial process;Expertise in developing and systems implementation;Functional and tests consultant;Process descriptions and approval testing documentation to the clients

Preparation and analysis of financial and operational budgets and forecasts;Definition and implementation of the management system for operations and finance;Analysis of financial metrics (Revenue, Cost, Gross Profit and Signings);Consolidation and analysis of financial and operational management reports;Finance reviews of the projects and new business opportunities witht eh executive team;Participation in internal and external audits;Preparation of business plans acting as business advisor with the executive team

Development and support in business proposals;Internal process support to the sales team;Consolidation of revenue and costs projects results

Development of software applications for ATM’s (Auto Teller Machine)

Master Of Business Administration - Mba, Finance, General

Ba, Business Administration

Technician, Eletronics