Led a development team to implement and maintain processes on the Salesforce platform (Sales Cloud) for the financial consultant teams of Rico and XP Investimentos.- Managed team using Agile Methodologies.- Gathered and analyzed technical requirements for new processes with business teams.- Designed and defined architectur of new implementations with development team.- Fostered and managed stakeholder relationships.- Ensured approval and quality control of processes and developments.- Conducted backlog management and definition using Azure DevOps.- Monitored and controlled process quality metrics.

2023:- Define and manage backlog.- Create implementation roadmaps.- Coordinate daily work routines for CRM platform support.2022:- Participated in the migration process to the Hubspot platform.- Created workflows automations.- Mapped processes.- Supported, maintained and improved CRM processes.- Performed data cleansing.- Monitored data health metrics.- Integrated third-party platforms with Hubspot using ETL platforms and Webhooks.- Developed custom codes for data cleansing.- Implemented sales and service funnels.- Structured and analyzed lead scores.2019-2021:- Contributed to the Salesforce implementation project.- Developed technical skills in Salesforce (Marketing, Sales, and Service Cloud).- Maintained Salesforce platforms.- Implemented and improved CRM processes.- Automated processes using Flow and Process Builder.- Created validations rules.- Trained teams and onboarded new members on the platform.- Integrated third-party platforms with Salesforce using ETL platforms.