Marcelo Tomio, Psm, Cspo® Email & Phone Number

Campinas, São Paulo, Brasil

São Paulo, São Paulo, Brasil

Santo André, São Paulo, Brasil

▪ Technical leader in the developments on new controls of Revenue Assurance at RAID system.▪ Controlling RAID system updates in Production (deploy).▪ Mapping UAT scenarios in error.▪ Interactions (PO) with Italy developer team about updates at RAID controls.▪ Opening and management bug/improvements ticks for the developer team.

São Paulo

▪ Mapping the pre-paid cell phone recharge chain, to identify/create control points, to mitigate failures that generate loss of revenue with customers and partners ▪ Participation in the project to migrate customers (using the Scrum framework), between billing systems and CRM of a major mobile phone operator.

São Paulo

▪ Acting in the project to certify the rules of Mediation x Billing, identifying possible failures in the billing chain, that causes revenue’s loss.

São Paulo

• Attendance and analysis of calls directed to the BI team (São Paulo and Recife) for the on going of the production base, under my coordination there were analysts of the companies Accenture and InfoStrategy;

São Paulo, Brazil

▪ Data mining to analyze Claro customer that are registered with wrong offers and others issues that can increase revenue. ▪ Representative Processes at Revenue Assurance board with the ACO board, all the policies that include Revenue Assurance board must have my knowledge. ▪ Leader of Metric and Procedures team that consolidate corporate indicators from the Claro Brazil and report to America Movil at Mexico. ▪ Leader of Provision team that controls integrity of the platforms with… Show more ▪ Data mining to analyze Claro customer that are registered with wrong offers and others issues that can increase revenue. ▪ Representative Processes at Revenue Assurance board with the ACO board, all the policies that include Revenue Assurance board must have my knowledge. ▪ Leader of Metric and Procedures team that consolidate corporate indicators from the Claro Brazil and report to America Movil at Mexico. ▪ Leader of Provision team that controls integrity of the platforms with Claro system billing, includes using de RAID7 platform.▪ Work at Numerical Portability with TI to update the reference tables from the Billing and interconnection systems.▪ Development a Revenue Assurance dashboard for the board follows the traffic of voice, interconnection and SMS.▪ Interaction with the AntiFraude team to assist them in the BI data extraction to analyze possible cases of fraud using de I2 software. Show less

São Paulo, Brazil

▪ Participation on the project Settler Unification (interconnection system) between the operators Claro x BCP. ▪ Monitoring the errors at interconnection system occasioned by wrong/absent traffic cases or mistakes at engineering routing. ▪ Development of a system to clearing the detraf’s between Claro x other operators ensuring greater accuracy in the payments and receipt of amounts of interconnection. ▪ Development of automatic queries to maximize the analysts work.

São Paulo, Brazil

▪ Analysis near real time on the CDR`s (call detail record) errors. ▪ Development of a system used by the engineering and Revenue Assurance to update the reference tables (special numbers, prefix, routes). ▪ Team leader of the technical team of Revenue Assurance in order to improve queries and software developed In house.

São Paulo E Região, Brasil

Principais Atividades: > Análise, desenvolvimento, suporte técnico e treinamento de um sistema para controle das vendas de telefones e serviços efetuadas pelos instaladores (IRLA), este sistema contribuiu para o monitoramento interno de fraudes efetuadas pelas empresas contratadas.