Responsável pela Governança total das parcerias, identificando oportunidades de crescimento do portfólio de cada parceiro, através de habilitação de canais de comercialização, criação e implantação de novos produtos, implantação de crosseling, upseling.Gestão integrada de Projeto Fim-a-Fim, com reportes periódicos para todo o board, interno e dos parceiros.Gestão de equipes multidisciplinares, envolvendo diversas áreas para alcançar a estratégia definida em cada frente de… Show more Responsável pela Governança total das parcerias, identificando oportunidades de crescimento do portfólio de cada parceiro, através de habilitação de canais de comercialização, criação e implantação de novos produtos, implantação de crosseling, upseling.Gestão integrada de Projeto Fim-a-Fim, com reportes periódicos para todo o board, interno e dos parceiros.Gestão de equipes multidisciplinares, envolvendo diversas áreas para alcançar a estratégia definida em cada frente de trabalho.Desenvolvimento de plataforma para gestão de campanhas de vendas Show less

Over 16 years of experience in the Technology sector, most notably in the management of operations, projects, processes and teamsin the Affinities, IT and BTM areas, for companies such as Aon, TWG, Combined, Sistran and ACE/Chubb.Responsible for implementing client services to record complaints and ombudsman, involving all areas of the company, as well as theinternal and the partners' technology, with a view to understand the methodology and tools to meet the connection storage… Show more Over 16 years of experience in the Technology sector, most notably in the management of operations, projects, processes and teamsin the Affinities, IT and BTM areas, for companies such as Aon, TWG, Combined, Sistran and ACE/Chubb.Responsible for implementing client services to record complaints and ombudsman, involving all areas of the company, as well as theinternal and the partners' technology, with a view to understand the methodology and tools to meet the connection storage needs,tracking connections for auditing, generate monthly indicators and reports for the Chairman's office.Responsible for the implementation of over 400 Affinity projects in partnership with companies such as Rodobens, VIVO, Santander,Michelin, Azul Linhas Aéreas, Via Varejo, Citibank, Itaucard, Unik, Minuto Seguros, Willis, Marsh, Aon, among others with an insurancemarket share, resulting in a billing increase of over R$30M per month in 8 years.Responsible for the creation of the strategic area of corporate projects at ACE Seguradora (BTM - Business TransformationManagement). Setting the methodology, managing teams of project managers and analysts, in the simultaneous conduction ofover 250 project initiatives, including the transfer project of the Auto Portfolio to Porto Seguro.Responsible for the total interaction in the implementation of SML's BPMN tool at ACE and more than 15 automated flowcharts forthis tool, in the Claims, Affinities, Legal, Financial, Reinsurance and Procurement areas. Show less

Responsible for ERP implementation, customization and training for SISE, also working on the ERP's technology developmentcontinuity/upgrade plan, with a team of five analysts. Development of the Car Quotation calculator and the Cash Flow Solution withPIVOT TABLE, also participating in the creation of the EP to build the M.I.S. management query tool for Bradesco Seguros, EP toimprove the Income Tax Reports for Bradesco Vida e Previdência, and the EP for Conjugated Segment of Marítima… Show more Responsible for ERP implementation, customization and training for SISE, also working on the ERP's technology developmentcontinuity/upgrade plan, with a team of five analysts. Development of the Car Quotation calculator and the Cash Flow Solution withPIVOT TABLE, also participating in the creation of the EP to build the M.I.S. management query tool for Bradesco Seguros, EP toimprove the Income Tax Reports for Bradesco Vida e Previdência, and the EP for Conjugated Segment of Marítima Seguros.Preparation of proposals and participation in management meetings and business plan, aiming at better results for the company.Management of the Bradesco Vida e Previdência's project portfolio, with several proposals for improvement proposals totalling nearlyR$2M. Implementation of the Software Factory, with methodology throughout the process, increasing quality in developmentdeliveries, earnings from the reuse of source code and minimising rework.Member of implementarion best practices from PmBok from CMMI level II. Show less

Support the Board of Directors in the Technology and Telecommunications area of the insurance company, based on the standardsset by the matrix, as well as in the implementation of the call centre infrastructure with capacity for 40 Service Desk Positions.Development and implementation of the claims call centre service system, in ASP and SQL platform with interaction with ERP. Activeparticipation in the implementation of the mass life insurance sale to Fininvest and Casas… Show more Support the Board of Directors in the Technology and Telecommunications area of the insurance company, based on the standardsset by the matrix, as well as in the implementation of the call centre infrastructure with capacity for 40 Service Desk Positions.Development and implementation of the claims call centre service system, in ASP and SQL platform with interaction with ERP. Activeparticipation in the implementation of the mass life insurance sale to Fininvest and Casas Pernambucanas customers, integrating thecorporate system and call centre with customer systems, telemarketing agency, database management system and mailingcompany. Implementation of the corporate's life insurance management system, also providing assistance in the implementation oftechnology standards and procedures, as per the audit recommendation of Ernest & Young. Development of the migration andconversion plan of new client portfolios into the corporate system, with support to the contingency and disaster recovery plan, inaccordance with the standards Show less

Survey of all systems, interfaces and front-ends for development of the Y2K bug implementation plan, seeking to avoid possibleimpacts. Completion of all documentation regarding the bug possibility and possible solutions, aiming at minimizing the impact.Development of an online consultation solution with Visual Basic and DB2/400, as well as of the graphical front-end for the AS/400.