I'm an Executive Director in Technology Operations with over 30 years of experience in the retail industry, recognized for my expertise in M&A integration, change management, and program delivery across the Brazilian and European markets.Throughout my career, I’ve successfully led cross-functional and cross-cultural teams, seamlessly integrating complex mergers and acquisitions into existing operations, and ensuring smooth transitions that preserve value and enhance growth. My approach to change management is proactive and strategic, enabling organizations to adapt quickly to new realities while maintaining operational excellence.A strong advocate for turning challenges into opportunities, I live by Fernando Pessoa's words: "Stones in the road? I save every single one, and one day I'll build a castle." This mindset has been key in leading large-scale program deliveries that drive operational efficiency, reduce costs, and improve customer satisfaction, and increase annual revenue.Fluent in Portuguese, English and Spanish, I am known for my ability to manage complex negotiations and foster collaborations that align with strategic business goals. My deep understanding of the retail technology landscape and my extensive network within the industry enable me to deliver sustainable technology solutions that support long-term growth.❖ Key Achievements: ▶︎ M&A Integration: Successfully led the integration of multiple acquisitions, ensuring a 100% retention of critical staff and a seamless operational transition. ▶︎ Change Management: Spearheaded change initiatives that reduced operational costs by 20% while improving team morale and productivity. ▶︎ Program Delivery: Delivered large-scale technology programs on time and within budget, driving a 15% increase in annual revenue through improved operational efficiency and customer satisfaction.Let’s connect and discuss about how I can add value to your organization.❖ Expertise: M&A Integration, Change Management, Program Delivery, Technology Operations Management, Cross-Functional Team Leadership, Retail Industry Expertise, Strategic Negotiation, Multinational Retail Collaboration, Operational Efficiency, Revenue Enhancement, Business Development, Global Delivery, Executive Management, Strategic Planning, Innovation Management, Program Management, Software Development and Implementation, Systems Integration, Process Optimization, Project Sponsorship, Business Process Improvement, Stakeholder Management, Vendor Management, Customer Experience Enhancement.