FARFETCH, leading global platform for the luxury fashion industry with +15y of expertise, +3.9M users, +100K registered products and sales in 190 countries in 3 business areas: Farfetch.com (digital Marketplace); FPS (platform offering E2E commerce solutions to accelerate growth for brands and retailers); and NGG (platform focused on the design, production and development of brands)Project Managed:• FPS Existing Capabilities Onboarding: Promoting product strategy and definition, translating customer needs into business and product requirements. • Cartier.com (Richemont Group), Luxury New Retail Project (LNR): Initiative which will leverage omnichannel retail technologies to serve the needs of luxury businesses with a full suite of enterprise solutionsResponsibilities: • Serving as the product team's primary contact for information, work prioritisation, and decision-making• Working closely with Design and Enterprise Solution to define customer journey and creating amazing user experience; liaise with Engineering to ensure effective delivery of the product• Creating trustful relationships with stakeholders, being their point of contact for requests and manage expectations• Managing and prioritizing the team’s feature backlog and ensure the team stays focused on key objectives• Management of multidisciplinary initiatives, ensuring compliance with project objectives• Applying a customer-centric and agile approach to the project• Following-up along the year on projects and action plans per feature and project launch, providing report progress, challenges and outcomes• Review website experience frequently to ensure seamless experience on mobile and desktop (creative, visual quality, searches, etc.). Report issues with the tech team and follow up on fixes. • Drive the delivery of the product roadmap• Converge incoming requirements from external parties into capabilities worth having for a large number of stakeholders, favoring a self service model

Hotmart is a global technology company with over 10 years of leadership in digital products for the Creator Economy with more than 30M users, +490K registered products and sales in 188 countries. In 2020, Hotmart was listed at GSV Global EdTech, among the 50 companies with the biggest educational impact using technology.To operate on a large scale, the platform has +1,500 employees, offices in 8 cities throughout the world and is a part of the Hotmart Company, which includes solutions such as Klickpages (Brazil) and Teachable (USA).Responsibilities: • Lead the execution of digital product strategies and roadmap in partnership with other disciplines and leaders.• Deep understanding of product objectives and priorities to translate product concepts into user stories, epics, and other appropriate product deliverables.• Contribute to strategic direction for digital products and experiences that bring results to our users.• Help teams and leaders to understand and make choices about product and project scope, priorities, MVP and delivery dates.• Provide frequent communication to leaders on product status, progress, issues, and choices that could impact the timeline or strategic vision.• Ensure product enhancements are successfully implemented and utilized by users.• Define measurable product outcomes and evaluate product success based on the targeted outcomes.• Influence and direct work of others without formal authority.• Research, definition, prioritization, and planning of product applications.• Drive communication, training, and documentation for product rollouts, updates and go-to-market success.Products Managed:• Product Bundle - A commercial feature that allows creators to offer two or more products at once, converting one purchase into multiple product accesses.• Hotmart Marketplace - An official Hotmart advertising outlet for Creators to display their work at no extra cost.

• Identify opportunities in marketing or product areas and work with them and Account Managers to activate features within commercial strategies.• Craft compelling messaging, materials, resources and training to enable the CS team to adopt programs and initiatives with clarity and enthusiasm.• Work closely with the Product, Development and Data teams to design, develop and publish product activation material for key accounts.• Produce deliverables (presentations, reports) with a view toward promoting products and features that will be shared with stakeholder audiences and key account clients of the company.• Produce and present executive-level communication and presentations.• Position products effectively, including articulating customer problems and solutions and partnering with product marketing to craft product messaging presentations for product launch or campaigns.• Work with Business Management/Strategy/Marketing, to develop product launch communications for internal and external partners.• Develop product release training material for end-users.• Create content and facilitate training for commercial teams.• Create new and improved ways for our account managers to keep in touch with their customers.

• Work closely with product managers to develop short and long term strategies using company features to increase revenue of customers.• Determine product opportunities within accounts and develop sales and Go To Market plans for each.• Advocates for superior customer experience while managing consulting scope and deadlines for product and services activation campaigns.• Provide guidance and assessment of business and technical solutions for customers.• Partner to support product strategy ideation that supports a culture of strategic thinking and innovation.• Represent the company by visiting customers to solicit feedback on company products and services.• Understand market trends, competition, and customer requirements.• Engage directly with customers to identify the real need and convert the same as requirements.• Customer Focus: Develop a deep understanding of and appreciation with the Creator community and their buyers.• Manage key account relationships through communication, collaboration, and partnership.Project:• FIRE FESTIVAL 2019 - Acted as Key Account Manager at FIRE FESTIVAL, a disruptive event for over 3,000 people. A gathering of entrepreneurs, creators, thinkers, scholars and artists who are changing the world.

Studio Sol is the owner of three of the most successful digital music products in Brazil: Cifra Club, Palco MP3 and Letras. With more than 70 million monthly active users and 140 million downloads in Google Play, those products have been helping people to discover, learn and stream their music talents.Responsibilities: • Lead coordination of communications and facilitates resolution of risks, issues, and changes tied to initiatives.• Work across multiple departments, gathers and documents requirements for projects, collaborating with all impacted teams including creative and technology for agreement. • Demonstrate leadership capabilities, creativity and strategic development, and an ability to drive results.• Manage Legal/Music clearance process for partnerships.• Manage partner relationships through communication, collaboration, and partnership.• Measure and report the success of each partnership including the achievement of targets and ROI.• Multi-task and prioritize multiple projects within deadline.• Define with Business Development and Content teams go-to-market strategy and execution.• Build and grow trusted relationships and drive alignment and new opportunities with business partners.• Primary representative for project management in daily activities related to the roll-out of a partnership or campaign initiative.

• Facilitate cross-functional collaboration with design, analytics, engagement, project management, and engineering.• Construct mockups or prototypes to test and communicate project direction.• Help to build trusted relationships and drive alignment with business partners.• Utilize reporting tools to report on and analyze successes aimed at understanding and optimizing the partnership.• Multi-task and prioritize multiple projects within deadline.• Help coordinate and set up milestone meetings with all partners.• Support Business Development and Content teams with go-to-market strategy and execution.• Support multiple departments, gathers and documents requirements for projects, collaborating with all impacted teams including creative and technology for agreement. • Team representative for project management in daily activities related to the roll-out of a partnership or campaign initiative.• Support on the definition of prioritization and assessment of business and technical solutions for content planning and activations based on project goals.

Founders Digital is an advertising agency that provides smart communication solutions as well as marketing campaigns for brands such as Vallourec, Citibank, Hyundai and Santander.Responsibilities: • Maintain comprehensive project tracking to monitor and report project progress.• Establish timelines and manage projects to meet key milestones based on needs and product to market calendars.• Facilitate milestone meetings, employing strategies for effective and strategic meeting management.• Work day-to-day with engineering and design to keep a complex set of priorities & commitments on track, and to ship projects with a focus on quality.• Work with the Planning team to drive value based on strategic business and partner needs.• Participate in scrum ceremonies, feedback sessions, design reviews etc. in support of project/feature development.• Manage and deliver on multiple projects in parallel, balancing the needs and timelines of each simultaneously.• Own the project intake, prioritization, and communication process with clients.• Build relationships with account clients, help them with issues, and delight them with a positive, customer-centric approach.• Champion an iterative, Agile delivery process across teams.

Plan B Comunicação is a advertising agency that has been delivering digital communication projects for over 10 years, partnering with brands such as Petrobras, Iveco and TIM (Telecom Italia). Its excellence has been recognized with the Best Overall Facebook Wordhack SP among other national awards.Responsibilities: • Maintain comprehensive project tracking to monitor and report project progress.• Establish timelines and manage projects to meet key milestones based on needs and product to market calendars.• Facilitate milestone meetings, employing strategies for effective and strategic meeting management.• Work day-to-day with engineering and design to keep a complex set of priorities & commitments on track, and to ship projects with a focus on quality.• Work with the Planning team to drive value based on strategic business and partner needs.• Participate in scrum ceremonies, feedback sessions, design reviews etc. in support of project/feature development.• Manage and deliver on multiple projects in parallel, balancing the needs and timelines of each simultaneously.• Own the project intake, prioritization, and communication process with clients.• Build relationships with account clients, help them with issues, and delight them with a positive, customer-centric approach.• Champion an iterative, Agile delivery process across teams.Project:• "Petrobras Conhecer" Magazine - Project for responsive and animated digitalization of the physical editions of the magazine to Web, iOS and Android tablets.

CNH Industrial is a global capital goods company specializing in products for Agriculture and Construction, operating commercially through its brand portfolio which includes Case IH, New Holland Agriculture, STEYR, CASE and New Holland Construction. It has more than 60 industrial units, 50 development centers and presence in over 170 national markets. Responsibilities: • Manage a variety of projects simultaneously independently.• Escalate when deliverables are off calendar.• Build relationships with global partners and customers.• Project and time management skills, ensuring timely delivery of projects, and effectively escales of issues.• Collaborate with sales and marketing on product launches. • Build strong relationships and cross-organizational alignment on product deliverables.• Create trusting relationships with all levels within the company by promoting a culture of collaboration and open communication.• Create, maintain, and prioritize the product catalog deliveries according to business objectives.• Ensure outstanding product delivery by collaborating with the Marketing Team and Ad Agency.• Collaborate with cross-functional teams to create new ad material for products that support business initiatives and strategic priorities.Projects: • cnhtools.com curatorship - A tool administered by the CNH Communications area with the aim of disseminating promotional materials among CNH stakeholders for the correct promotion of the brands.

Ouro Minas Palace Hotel is one of the biggest tourist companies of Minas Gerais State. It has 25 floors, 301 apartments and 18 event rooms to host from small meetings to international conventions. Among several awards, it received Tripadvisor Travelers' Choice Best of the Best - 2021 Award, ranking it between the 10% best hotels of the world.Responsibilities: • Inspire memorable experiences by providing top-notch customer service and remaining attentive to customer needs.• Support and facilitate the Sales effort as needed.• Assist in rectifying quality/operational issues.• Interact with customers to ensure the best experience.• Keep detailed and accurate records of customer requests.• Partner closely with key stakeholders including IT, Talent team, Security, Events, and F&B. • Receive requests from customers, and responds appropriately or forward requests to appropriate team members for decisions and actions.• Help enhance front and back desk processes to improve efficiency and consistency.