Marcelo Perez Email & Phone Number

Argentina

Niles, Illinois, United States

• Assist in analyzing existing insurance products and market trends to identify opportunities for improvement and innovation.
• Gather requirements from our client-facing teams to promote improvements.
• Generate innovative solutions to existing or new issues.
• Work with cross-functional teams including underwriting, marketing, development, and sales to ensure product success.
• Keep track of the product development cycle with a cross-functional team to ensure product… Show more
• Keep track of the product development cycle with a cross-functional team to ensure product delivery.

Illinois, United States

• Enhanced user experience by identifying and resolving bugs and implementing feature improvements, resulting in a smoother customer journey.
• Led a team of 3 professionals, overseeing their performance, tracking KPIs, and ensuring adherence to technical documentation and process standards.
• Served as a key liaison between Operations and the IT department, facilitating seamless communication and collaboration.
• Conducted quality assurance checks before deployment, ensuring visual… Show more
• Conducted quality assurance checks before deployment, ensuring visual and responsive design standards were met.
• Streamlined team workflows and processes, leading to improved operational efficiency and effectiveness.

Illinois, United States

• Provided comprehensive customer support to small businesses with under 20 employees, offering assistance through various channels including email, chat, and phone.
• Closed tickets efficiently and effectively, ensuring timely customer inquiries and issues resolution.
• Handled escalated claims and complex insurance matters, demonstrating expert knowledge and problem-solving skills.
• Collaborated with insurance professionals and tech experts to tailor customized product offerings and… Show more
• Collaborated with insurance professionals and tech experts to tailor customized product offerings and find the right coverages for each business.
• Played a key role in delivering insurance savings and seamless service, contributing to the success and satisfaction of over 15 million businesses. Show less

Washington, Distrito De Columbia, Estados Unidos

• Provided exceptional customer service to patients, addressing inquiries and concerns promptly and professionally.
• Collaborated with internal teams to ensure a seamless patient experience from initial inquiry to post-surgical follow-up.
• Maintained accurate records of patient interactions and followed up to ensure satisfaction and resolution of any issues.
• Contributed to the development and maintenance of internal documents and guidelines to streamline procedures.
• Played a… Show more
• Played a key role in maintaining high patient satisfaction scores through effective communication and problem-solving. Show less

California, Estados Unidos

• Managed inbound and outbound calls, providing support and guidance to clients on financial products and services.
• Implemented proactive patient follow-up procedures after surgery, ensuring a positive post-surgical experience.
• Developed and maintained a comprehensive FAQ database to address common patient inquiries and concerns.
• Effectively managed email communications, ensuring timely responses and resolution of customer issues.
• Contributed to the improvement of internal… Show more
• Contributed to the improvement of internal processes and procedures to enhance overall customer success. Show less

Denver, Colorado, United States

• Provided technical assistance and support to clients across 40 states, ensuring optimal utilization of rental vehicles and addressing technical queries and concerns.
• Managed complaints and inquiries, proactively following up with clients to ensure swift resolution and achieve high customer satisfaction.
• Coordinated vehicle repositioning efforts to optimize fleet availability and enhance customer service standards.
• Conducted daily meetings with the Sales Department to align… Show more
• Conducted daily meetings with the Sales Department to align customer needs, prioritize tasks, and streamline operations.
• Facilitated onboarding and training sessions for new team members, ensuring a smooth transition and adherence to company standards.

Argentina

• Initiated and followed up on complaints, prioritizing client quality and satisfaction in emergency situations.
• Provided first aid instructions over the phone while waiting for ambulance arrival, ensuring timely assistance to callers.
• Addressed emergency situations with efficiency and professionalism, coordinating appropriate responses and resources.
• Ensured adherence to established protocols and procedures, maintaining a high level of service quality and customer… Show more
• Ensured adherence to established protocols and procedures, maintaining a high level of service quality and customer satisfaction.
• Played a key role in training new team members, sharing expertise and best practices to uphold service standards. Show less

Buenos Aires, Argentina

• Managed patient reception for scheduled and emergency surgeries, handling referrals, ambulance requests, and interconsultations.
• Provided guidance and support to patients during challenging times, demonstrating empathy and professionalism.
• Coordinated authorizations for inpatient and emergency admissions, liaising with healthcare entities and insurance providers.
• Facilitated patient payments and deposits, managing credit/debit card transactions and overseeing financial… Show more
• Facilitated patient payments and deposits, managing credit/debit card transactions and overseeing financial documentation.
• Maintained inventory and stock of medical supplies, ensuring availability for patient care and treatment. Show less

Buenos Aires, Argentina

• Provided comprehensive reception and assistance to patients via phone, email, and in-person interactions.
• Scheduled appointments for various medical specialties, ensuring efficient utilization of clinic resources.
• Coordinated between medical and administrative teams, contributing to seamless patient care and service delivery.
• Managed medical billing and invoicing processes, ensuring accurate and timely payment transactions.
• Maintained stock of medical supplies and managed… Show more
• Maintained stock of medical supplies and managed vendor relationships to support clinic operations. Show less