Marcelo Peixoto Appezato Email & Phone Number

State Of São Paulo, Brazil

• Responsible for coordinating efforts with Pre-Sales and Sales teams to deliver optimized PoCs / MVPs for customers interested in Pipefy's BPA SaaS platform. Activities also include:
• Definition and execution of the sales strategy behind each industry of focus.
• Quality assurance of processes aligned with our governance and technical best practices as well as software integration approach.
• Guaranteeing customer adoption by assessing the platform usage and interacting with the Post-Sales teams.
• Increase efficiency related to technical Pre-Sales team metrics.
• Hypothesis testing.

São Paulo

• Strategic reestructuring of the Credit and Collection area - Water Utility
• Aided the client in restructuring its corporate Credit and Collection area by proposing a new centralized operating model, governance, macro processes, KPIs and a strategic initiatives roadmap.New digital channel.
• Responsible for the functional design of the client’s High Value customer segment, involving process mapping, BPO transition, digital solution implementation & training and expansion of the digital Work Force operating.
• Responsible for assuring Process Excellence activities and acting as the product owner of the implemented digital tool, assuring its fit for efficiency and compliance.IVR revamp and optimization - Water Utility
• Improved absorption rate of the IVR channel through a more user centric design, new control points, KPIs and best practices implementation.Truck cycle time reduction - Agribusiness
• Responsible for the ideation process to select a digital solution supplier for truck cycle time optimization and agile methodology implementationAnalytics Center of Excellence - Oil & Gas

• Operational Model expansion - Gas Utility
• Responsible for expanding the client´s enhanced operational model for its Business Units.Work Force Management solution implementation - Gas Utility
• Responsible for structuring and coordinating the client´s As-Is operating team.
• Responsible for the implementation of a innovative Work Force Management digital solution, including its design, modeling, testing and post-implementation stabilization.

• PMO and Business Strategy - Chemicals
• Supported PMO activities for a SAP R/3 Application Outsourcing project.
• Diagnosis, study and application of the global Supply-Chain strategy for the client's Business Units.BPO and Supply-Chain - Gas Utility
• Supported the BPO transition from the client's facility to Accenture's DC.
• Process mapping and modeling of the outsourced back office operations through BPMN methodology's best practices.
• Provided aid in the development and operationalization of a process optimization Proof of Concept.

• Creation of a Market Trend and Investment analysis around the mining industry.
• Development of a storyboard for Clyde´s Investors Presentation.

• Contract manager with businesses and schools that had interest in hiring foreign students.
• Team manager and responsible for the transition process of foreign students from their home country to their work location.
• Responsible for providing documentation, housing and promoting follow-up and adaptation events for exchange students.