Marcelo Peixoto Appezato Email & Phone Number

State Of São Paulo, Brazil

Responsible for coordinating efforts with Pre-Sales and Sales teams to deliver optimized PoCs / MVPs for customers interested in Pipefy's BPA SaaS platform. Activities also include:• Definition and execution of the sales strategy behind each industry of focus.• Quality assurance of processes aligned with our governance and technical best practices as well as software integration approach.• Guaranteeing customer adoption by assessing the platform usage and interacting with the Post-Sales teams.• Increase efficiency related to technical Pre-Sales team metrics.• Hypothesis testing.• Partnership development.

São Paulo

Strategic reestructuring of the Credit and Collection area - Water Utility• Aided the client in restructuring its corporate Credit and Collection area by proposing a new centralized operating model, governance, macro processes, KPIs and a strategic initiatives roadmap.New digital channel design and implementation - Gas Utility• Responsible for the functional design of the client’s High Value customer segment, involving process mapping, BPO transition, digital solution implementation & training and expansion of the digital Work Force operating model.Digital Product Owner and Process Excellence - Mining Industry• Responsible for assuring Process Excellence activities and acting as the product owner of the implemented digital tool, assuring its fit for efficiency and compliance.IVR revamp and optimization - Water Utility• Improved absorption rate of the IVR channel through a more user centric design, new control points, KPIs and best practices implementation.Truck cycle time reduction - Agribusiness• Responsible for the ideation process to select a digital solution supplier for truck cycle time optimization and agile methodology implementationAnalytics Center of Excellence - Oil & Gas• Supported the design of an Analytics and AI CoE, defining key stakeholders, governance, KPIs and roadmap for implementation.Financial analysis of a new Commercial Model - Telecommunication• Responsible for aligning key premises and creating a business case to evaluate the client's new commercial model

Operational Model expansion - Gas Utility• Responsible for expanding the client´s enhanced operational model for its Business Units.Work Force Management solution implementation - Gas Utility• Responsible for structuring and coordinating the client´s As-Is operating team.• Responsible for the implementation of a innovative Work Force Management digital solution, including its design, modeling, testing and post-implementation stabilization.

PMO and Business Strategy - Chemicals• Supported PMO activities for a SAP R/3 Application Outsourcing project.• Diagnosis, study and application of the global Supply-Chain strategy for the client's Business Units.BPO and Supply-Chain - Gas Utility• Supported the BPO transition from the client's facility to Accenture's DC.• Process mapping and modeling of the outsourced back office operations through BPMN methodology's best practices.• Provided aid in the development and operationalization of a process optimization Proof of Concept.• Supported the design, testing and operationalization of innovative Work Force Management models using strategic digital solutions.

• Creation of a Market Trend and Investment analysis around the mining industry.• Development of a storyboard for Clyde´s Investors Presentation.

• Contract manager with businesses and schools that had interest in hiring foreign students.• Team manager and responsible for the transition process of foreign students from their home country to their work location. • Responsible for providing documentation, housing and promoting follow-up and adaptation events for exchange students.