Executive with extensive experience, I have worked in the main global leaders of IT services, consulting and technology such as, Accenture, IBM, EDS/HP/HPE/DXC, Cisco.I worked as executive leader in the Latin America region, managing large organizations with more than 5000 direct and indirect employees.I created strategic portfolio management to enable Digital Transformation, formulating strategies for the development of new products and services for IT services in the Finance, Mining, Retail and Manufacturing industries.Performed financial management of local and global accounts with P&L management above US$ 200 million. Developed C-level relationship to generate new sales opportunities and focus on Customer Experience for recovery and negotiation of contracts. I have collaborated with major clients in industries such as Mining: Vale, BHP - Energy: Equatorial, Enel, EDP, CPFL - Oil & Gas: Comgás, Petrobras - Education: Cogna - Health: Rede D'Or, Einstein - Insurance: Sulamérica - Finance: CIELO, Santander, BV - Retail: Pernambucanas, GPA, RD - Transportation: Latam Airlines.Developed and implemented offshore operations strategies on a global scale to improve business efficiency, cost control, service level achievements, regain customer trust and enable new business, resulting in cost reductions of around 40%. I oversaw large multi-country organizations, with offshore services, enabling more competitiveness and accelerated innovation.I have achieved a consistent double-digit YoY growth in the last 3 years, with Automation strategies for 70% of incidents with Self Healing, Machine Learning, Analytics and AI. Recovered operations, improving profitability and stability, and reached the 2nd place in Infra Services in Latin America by Gartner after 3 years of consistent growth, with P&L and Sales Management of $200M+.