Mario Estrada-Mora Email & Phone Number

Miramar, Florida, United States

Miami

• CO-OWNER, PRODUCT MANAGERRight Care Dental (2 locations) | May 2019 – Present
• Product Manager – Audience demographics, campaign implementation, variant analysis, pivot & opportunity/risk assessments, keeping what works document and iteratively enhancing what doesn’t.
• Coach/ Mentor: Train, Inspire, and manage employees to produce and achieve company KPIs/goals
• Training – Supply documentation; including step-by-step protocols to reduce errors while maintaining version control.
• Collaborate with medical practitioners to ensure delivery times meet scheduled demands.
• Lead monthly, quarterly meetings to ensure financial and operational goals (predefined metrics) are being met. Accomplishments: Started two dental practices, maintaining profitability during the pandemic. Implemented a.

Miami

• Fully designed, implemented, and migrated the enhancement, support workflows from Version One & HP QC a new instance of JIRA (Cloud version)
• Jira Admin: Managed over 10 Agile Teams/Projects and provisioned over 200 licenses (users).
• Business Analyst in support of Celebrity Marketing to identify opportunities for improvement in business operations and processes.
• Scrum Master for the eCommerce, Digital Marketing Team and designed their workflows | daily operations.
• Trained all scrum members of the team which includes but is not limited to; QA, Developers, UX Designers, Product Owners, Content Providers, and more, to efficiently work together in the release of new “builds”.
• Lead bi-weekly migrations for content (CMS), development, Akamai, and QA teams. Responsible for the stability of applications post-migration.

• Application Admin: Provisioned on-boarding and termination user accounts for multiple application platforms
• Created SOPs (Standard Operating Procedures) to define critical processes for critical claim systems.
• Technical Support: fixed or routed support tickets to appropriated allocated resource managers
• Defect management using Tri-Active. Accomplishment: HealthCare Reform - Amisys Advance 6 Upgrade (Claims Applications), ServiceNow Implementation (Workflow Management), StepWise Upgrade (insurance sales)Collecting and.

Provide moderate to advanced-level technical support to customers needing assistance with Active Directory account administration, distribution of software, hardware and software troubleshooting, remote access, VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and.