Marcelo Gonzalez

Marcelo Gonzalez Email and Phone Number

Microsoft 365 / Office 365 SME @ Sterling, VA, US
Sterling, VA, US
Marcelo Gonzalez's Location
Sterling, Virginia, United States, United States
Marcelo Gonzalez's Contact Details

Marcelo Gonzalez personal email

n/a
About Marcelo Gonzalez

I am a former Director of Customer Support Services with extensive experience in managing a highly technical support team that supported a fast-paced environment responsible for resolving customers’ technical issues related to on-demand hosted communication services for an Applications Services Provider company. I have over 11 years of IT experience, and over 5 years of experience managing and mentoring team leaders, Supervisors and Managers in help desk / call center environments. In this role, I built a solutions-oriented technical support team with a strong “Customer First” focus, through various hiring, training and management activities.Specialties: • Fluent in English/Spanish• Strong technical experience on email and global messaging systems.• Excellent knowledge of DNS implementation, management and troubleshooting.• Windows XP/Vista, Windows Server 2000/2003/2008; Microsoft Exchange 2003/2007, Outlook Web Access, Active Directory, ActiveSync, BlackBerry Enterprise Server, OCS, VMWare, SQL, ASP.net & VBS.• TCP/IP, VPN, DHCP, DNS, FTP, HTTP, IIS, SSL Certificates & Encryption (PKI), SMTP, POP3, IMAP, MAPI, RPC/HTTP, CISCO (CCNA I)

Marcelo Gonzalez's Current Company Details
Red River Technology

Red River Technology

Microsoft 365 / Office 365 SME
Sterling, VA, US
Marcelo Gonzalez Work Experience Details
  • Red River Technology
    Red River Technology
    Sterling, Va, Us
  • Red River Technology
    Sr. Microsoft 365 Deployment Engineer
    Red River Technology Oct 2024 - Present
  • Inky Technology
    Technical Consultant
    Inky Technology Sep 2022 - Apr 2023
    College Park, Maryland, Us
    Main responsibilities included:- Provided technical consulting and support to existing clients on both, direct and MSP channels.- Served as technical liaison between client experience and product enhancement & development.- Lead quarterly business review meetings with clients, to review product utilization and value added.- Documented product issues and translated client feedback into business requirements.Key Achievements: Allowed the company to close contracts with both direct and MSP clients. Met 2022-Q4 & 2023-Q1 revenue goals for Client Success Team.
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  • Whirlwind Technologies, Llc
    Sr. Business Analyst
    Whirlwind Technologies, Llc Oct 2020 - Jul 2022
    National Harbor, Md, Us
    Main responsibilities included:- Collecting and analyzing data for potential business expansion.- Identifying specific business opportunities.- Influencing stakeholders to support business projects.- Leading projects and coordinating with other teams to produce better business outcomes.- Testing business processes and recommending improvements.Key Achievements: Provided key role in the development of new applications/systems for government client.
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  • American Technology Services
    Manager, Network Services
    American Technology Services Feb 2010 - Jan 2020
    Fairfax, Va, Us
    - Management of total-outsourcing and project-based Support and IT Consulting Services for SMBs, financial and non-profit organizations.- Providing Pre-Sales IT consulting assistance during new client acquisition.- Managing Helpdesk and Network Support Teams.- Directing Managed Services operations, including policies and procedures development, IT Audits, Network Operations and Security Review, Network Design and Implementation, Disaster Planning & Emergency Support.- Design, Implementation and Management of messaging solutions, including both On-Premises and Cloud-Based Microsoft Exchange.
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  • Apptix
    Director, Customer Support Services
    Apptix Jun 2006 - Nov 2009
    New York, Ny, Us
    View
  • Apptix
    Teamlead, Customer Service
    Apptix Jun 2005 - Jun 2006
    New York, Ny, Us
    View
  • Apptix
    Technical Support Engineer
    Apptix Jun 2004 - Jun 2005
    New York, Ny, Us
    View
  • (Self)
    It Consultant
    (Self) Jan 2001 - Jun 2004
    - Provided technical support for 100+ users; maintained workstations and networks.- Installed, upgraded and troubleshoot operating systems and Network/Software/Hardware.- Developed and implemented disaster recovery plans to prevent loss of information and viruses.

Marcelo Gonzalez Education Details

  • Broward College
    Broward College
    Network Technologies Microsoft Mcse

Frequently Asked Questions about Marcelo Gonzalez

What company does Marcelo Gonzalez work for?

Marcelo Gonzalez works for Red River Technology

What is Marcelo Gonzalez's role at the current company?

Marcelo Gonzalez's current role is Microsoft 365 / Office 365 SME.

What is Marcelo Gonzalez's email address?

Marcelo Gonzalez's email address is ma****@****nky.com

What is Marcelo Gonzalez's direct phone number?

Marcelo Gonzalez's direct phone number is +170387*****

What schools did Marcelo Gonzalez attend?

Marcelo Gonzalez attended Broward College.

What are some of Marcelo Gonzalez's interests?

Marcelo Gonzalez has interest in Guitar, Indy, Xbox, Nascar, Music, Iphone Games, Race Cars, Movies, Iphone.

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