Marcelo Henrique Braga Pinto
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Marcelo Henrique Braga Pinto Email & Phone Number

Operations Coordinator at Stefanini Brasil
Location: Recife, Pernambuco, Brazil 6 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Stefanini Brasil
Role
Operations Coordinator
Location
Recife, Pernambuco, Brazil
Company size
24504 employees

Who is Marcelo Henrique Braga Pinto? Overview

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Quick answer

Marcelo Henrique Braga Pinto is listed as Operations Coordinator at Stefanini Brasil, a with 24504 employees, based in Recife, Pernambuco, Brazil. AeroLeads shows a matched LinkedIn profile for Marcelo Henrique Braga Pinto.

Marcelo Henrique Braga Pinto previously worked as Sevice Desk Coordinator at Stefanini Brasil and Service Desk Coordinator at Stefanini Brasil. Marcelo Henrique Braga Pinto holds Engineer'S Degree, Electrical And Electronics Engineering from Universidade Federal De Pernambuco.

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Email format at Stefanini Brasil

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Stefanini Brasil

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Profile bio

About Marcelo Henrique Braga Pinto

With more than 20 years of IT support and service desk experience, I am an Operations Coordinator at Stefanini LATAM, a global IT services company that provides innovative solutions to clients across different industries. I lead and manage a team of 30 service desk analysts who provide technical support, customer service, and incident management to FedEx, one of the world's largest express transportation companies.My core competencies include support team leadership, quality indicators monitoring, user satisfaction improvement, ticket management, technical support escalation, and contract management. I am also certified in ITIL Service Management Foundation and Google Cloud Fundamentals, and proficient in English. My mission is to deliver excellent IT service management with a customer-centric approach, and to empower and develop my team to achieve their goals.Certifications:AWS Cloud Quest: Cloud PractitionerAWS Knowledge: Cloud EssentialsArchitecting with Google Kubernetes Engine: ProductionArchitecting with Google Kubernetes Engine: WorkloadsArchitecting with Google Kubernetes Engine: FoundationsDeveloping a Google SRE CultureGoogle Cloud Fundamentals: Core InfrastructureITIL Service Management FoundationMCDST - Microsoft Certified Desktop Support Technician (70-271 & 70-272)MCP - Microsoft Certified Professional (70-270)Languages:English: C2 - Proficient (EF SET)Spanish: Beginner (Studying)

Current workplace

Marcelo Henrique Braga Pinto's current company

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Stefanini Brasil
Stefanini Brasil
Operations Coordinator
State of Pernambuco, Brazil
Website
stefanini.com
Employees
24504
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6 roles

Marcelo Henrique Braga Pinto work experience

A career timeline built from the work history available for this profile.

Operations Coordinator

Stefanini Brasil

Recife, Pernambuco, Brazil

Operations Coordinator allocated at FedExOperations Coordinator & Team Manager of a 30 Service Desk Analysts team working at FedExTicket ManagementSupport Team LeadershipSupport Team ManagementCustomer SupportIT Service ManagementTechnical Support (Escalations)Quality Indicators follow-up and monitoringImprovement in user satisfaction indicators (NPS)Contract Management

Sevice Desk Coordinator

Stefanini Brasil

Recife, Pernambuco, Brazil

Service Desk Coordinator allocated at EMPRELTechical Leader and Coordinator of a 38 Service Desk Analysts team working at EMPREL - Empresa Municipal de Informática do RecifeTicket ManagementSupport Team LeadershipSupport Team ManagementCustomer SupportIT Service ManagementTechnical Support (Escalations)Service Desk Implementation (OTRS Ticket Management System)Quality Indicators follow-up and monitoringImprovement in user satisfaction indicators (NPS)Contract Management

Sep 2014 - Apr 2021

Service Desk Coordinator

Stefanini Brasil

Recife, Pernambuco, Brazil

Service Desk Coordinator allocated at Rapidão CometaTechical Leader and Coordinator of a 10 Service Desk Analysts team working at Transportadora Rapidão Cometa (Recife - PE - Brazil)Ticket ManagementSupport Team LeadershipSupport Team ManagementCustomer SupportIT Service ManagementTechnical Support (Escalations)

Sep 2008 - Sep 2014

Support Analyst

Stefanini Brasil

Recife, Pernambuco, Brazil

Support Analyst allocated at Rapidão CometaService DeskUser SupportLink Monitoring (NOC)

Jul 2006 - Sep 2008

Service Desk Analyst / Network Administrator

Universidade Federal De Pernambuco

Recife, Pernambuco, Brazil

Service Desk Analyst allocated at PROPESQ - UFPENetwork AdministrationService DeskIT Consultant

Sep 2003 - Jul 2006
Team & coworkers

Colleagues at Stefanini Brasil

Other employees you can reach at stefanini.com. View company contacts for 24504 employees →

LR Luiz Renato Vieira Luiz Renato Vieira Colleague at Stefanini BrasilJaguariúna, São Paulo, Brazil View → FG Fabio Gomes Almeida Fabio Gomes Almeida Colleague at Stefanini BrasilAraraquara, São Paulo, Brazil View → DG Dudam Gayathri Dudam Gayathri Colleague at Stefanini BrasilHyderabad, Telangana, India View → LM Luís Marinelli Luís Marinelli Colleague at Stefanini BrasilGreater Campinas, Brazil View → FA Fabio Araujo Gauna Fabio Araujo Gauna Colleague at Stefanini BrasilCampo Grande, Mato Grosso Do Sul, Brazil View → MB Maria-Alexandra Botis Maria-Alexandra Botis Colleague at Stefanini BrasilCluj-Napoca, Cluj, Romania View → JR Jesuino Rodrigues Jesuino Rodrigues Colleague at Stefanini BrasilSão Paulo, Brazil View → LV Lorenzo Vanderspikken Lorenzo Vanderspikken Colleague at Stefanini BrasilTessenderlo, Flemish Region, Belgium View → LM Leandro Munhato Leandro Munhato Colleague at Stefanini BrasilGuarulhos, São Paulo, Brazil View → CA Carmen Alburqueque Carmen Alburqueque Colleague at Stefanini BrasilPeru View →
1 education record

Marcelo Henrique Braga Pinto education

FAQ

Frequently asked questions about Marcelo Henrique Braga Pinto

Quick answers generated from the profile data available on this page.

What company does Marcelo Henrique Braga Pinto work for?

Marcelo Henrique Braga Pinto works for Stefanini Brasil.

What is Marcelo Henrique Braga Pinto's role at Stefanini Brasil?

Marcelo Henrique Braga Pinto is listed as Operations Coordinator at Stefanini Brasil.

Where is Marcelo Henrique Braga Pinto based?

Marcelo Henrique Braga Pinto is based in Recife, Pernambuco, Brazil while working with Stefanini Brasil.

What companies has Marcelo Henrique Braga Pinto worked for?

Marcelo Henrique Braga Pinto has worked for Stefanini Brasil and Universidade Federal De Pernambuco.

Who are Marcelo Henrique Braga Pinto's colleagues at Stefanini Brasil?

Marcelo Henrique Braga Pinto's colleagues at Stefanini Brasil include Luiz Renato Vieira, Fabio Gomes Almeida, Dudam Gayathri, Luís Marinelli, and Fabio Araujo Gauna.

How can I contact Marcelo Henrique Braga Pinto?

You can use AeroLeads to view verified contact signals for Marcelo Henrique Braga Pinto at Stefanini Brasil, including work email, phone, and LinkedIn data when available.

What schools did Marcelo Henrique Braga Pinto attend?

Marcelo Henrique Braga Pinto holds Engineer'S Degree, Electrical And Electronics Engineering from Universidade Federal De Pernambuco.

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