I’m a Brazilian professional with over 8 years of experience in business, projects and product management in the IT remote environment, passionate about creating solutions that impact people.Throughout my career, I’ve worked with IT teams creating business functions, developing and managing products, projects, and managing loyalty/reward programs. In all those functions I have positively impacted a few million customers in some of the greatest bank institutions of Brazil.💼 A few information about the companies I’ve worked in:- Sicoob: with more than 8 million members, Sicoob is among the top 10 financial institutions in Brazil and the second largest cooperative system in the country.- Banco de Brasília: the institutions has the best credit card in Brazil (elected for three years in a row) and its base of clients is near 8 million people. - Marketdata: as part of WPP Group, Marketdata has been in the Brazilian market for 24 years and it is a technology consulting company helping companies, through technology and data, to make the best strategic decisions, maximizing relationships with their customers.🎯 Projects and solutions I am specially proud of:- Co-founded the payment network compliance area at Sicoob: developed a new way of transaction settlement, reducing costs by 20%.- CRM at Banco de Brasília: implemented an internal CRM for credit card business unit which streamlined the service for 4 million cardholders.- Loyalty/ reward program management at Banco de Brasília: enhanced customer retention by 15%, contributing to long-term business growth.It will be an honor to talk to you. Keywords: Requirement gathering | Remote work | Asynchronous communication | Business analysis | Backlog planning | Digital payment | Payment methods | Process modeling | Business intelligence (BI) | Data analysis | Project management | Market research | Strategic planning | Product development | Stakeholder management | SWOT analysis | Documentation | Process mapping | Continuous improvement | Digital transformation | SCRUM | Market analysis | Key Performance Indicators (KPIs).