Marcelo Neves Email & Phone Number

Lexington, MA, US

Santa Clara, CA, US

• Conducting regular check-ins to ensure implementations/business initiatives are on track to increase product adoption, maximize retention, and maintain client satisfaction
• Performing Quarterly Impact Reviews to ensure the overall health of the Now Platform is within the optimum parameters.
• Providing upcoming release information to help customers prepare for future upgrades and for maintaining the Now Platform within the support policy (N-1).
• Recommending relevant education material to empower customers' teams as they work with the Now Platform.
• Guiding customers through the content in the Customer Success Center to help them succeed.

Burlington, Massachusetts, US

• Recognized as RSA Americas Sales BDR MVP Q3 2019 for overachieving quota: 133% and $8M dollar value added in opportunity in pipeline.
• FY20 created $12.5M in pipeline, closing $1.2M, $5M still in active pipeline.
• FY20 generated 389 qualified customer meetings, converted 146 meetings into opportunities (Inbound, Field Marketing, Webinars & Conference, Chat, etc.).
• Leveraged multiple lead-generation tools to meet appointment quota goals (04 quarters in a row overachieving my quota).
• Interacted daily with cross-functional business units and Executive Leadership.
• Participated in ongoing sales, business, and technical training courses to increase overall awareness of RSA’s solutions and go-to-market strategies.

• Negotiated maintenance/reduction of freight costs based on frequency/quantity of goods shipped within the US culminating in a 20% reduction of total cost.
• Developed, customized, and implemented LUX, a new software in the Amazon Workspaces Platform, which enabled better management of the warehouse, and of the sales.
• Created reports with specific managerial visions for the purchase/distribution of products imported into the United States that reduced approximately 25% the time spent on buying/importing products.
• Validated purchase orders created in Brazil before shipping, resulting in a 15% reduction in unsold goods in 2017.
• Responsible for payments on behalf of Prime’s Headquarters and the Boston branch's service providers, in addition to commissions for vendors of both companies.

Boston, MA, US

• Organized and tracked purchase orders.
• Created and maintained customer databases.
• Prepared correspondence, memos and quotes, and mailed out invoices daily.
• Assisted with the organization of promotions and events.
• Maintained filing systems and office supply inventory.

Belo Jardim, Pernambuco, BR

• Analyzed and evaluated the distributors’ operations and sales procedures to offer recommendations based on discoveries. Responsible for identifying issues, sorting and implementing solutions, which culminated in.
• Coordinated a logistics sales force automation development project (AL - Advanced Logistic), resulting in an approximate 25% increase on productivity from mobile orders.
• Implemented a sales management project in the Sao Paulo state, resulting on increasing sales by 38% over five years and expanded market share from 21% to 26% on the same period.
• Worked with multifunctional teams and consultants customizing Microsoft Dynamics 365 with BI and CRM managerial visions in order to meet the company's needs.
• Provided and improved training for sales supervisors to align them to the company's culture and best practices in sales processes and procedures.
• Created a Powerpoint presentation shown at the annual Moura Convention, highlighting the distributors’ best sales practices, which ended up being the most successful, receiving an award.

New York, New York, US

• Worked closely with customers to identify their needs, assist in the selection of Citi's financial services, building deeper, long term financial relationships.
• Monthly goals were met and surpassed by developing strategies to grow the client base, implementing an appropriate sales plan to target prospective customers, and building external business development opportunities.

Graduate Certificate Of Business Administration

Master Of Business Administration (M.B.A.), Concentration In Corporate Management

Bachelor'S Degree, Economics