Marcelo Larosa

Marcelo Larosa Email and Phone Number

Director, IT Service Management, Global Service Desk and Platform Visibility @ SAKS GLOBAL
Monroe, NY, US
Marcelo Larosa's Location
Monroe, New York, United States, United States
Marcelo Larosa's Contact Details

Marcelo Larosa personal email

n/a

Marcelo Larosa phone numbers

About Marcelo Larosa

ITSM, Service Desk & Platform Monitoring DirectorResults driven, energetic leader with proven platform visibility and command center monitoring support coupled with extensive end user support and reliability improvement framework. Ability to influence change and provide global support experience that will drive associates to partner and improve services within Infrastructure and engineering organizations in support of their business objectives. Proven record in transforming teams, resource efficiencies, customer acquisitions, and outsource/vendor management while maintaining budget goals and service levels. Strengths include leadership, negotiations, process improvement, agile support, ITIL certified expertise, presentation skills, and effective decision making.

Marcelo Larosa's Current Company Details
SAKS GLOBAL

Saks Global

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Director, IT Service Management, Global Service Desk and Platform Visibility
Monroe, NY, US
Website:
veracityai.com
Employees:
10
Marcelo Larosa Work Experience Details
  • Saks Global
    Director, It Service Management, Global Service Desk And Platform Visibility
    Saks Global
    Monroe, Ny, Us
    View
  • Saks Global
    Director, It Service Management, Global Service Desk And Platform Visibility
    Saks Global Jun 2024 - Present
    Balneário Camboriú, Santa Catarina, Br
    Responsible for all IT Service Management core disciplines such as Change Management, Incident Management, Global Service Desk, and Command Center Platform Monitoring.
    View
  • Hudson'S Bay Company
    Director, Cloud And Infrastructure Operations At Hudson'S Bay Company
    Hudson'S Bay Company Aug 2020 - Jan 2023
    New York, New York, Us
    Created and transformed a new Monitoring organization supporting all platform visibility via centralized monitoring across all business banners. Currently heading up the Cloud infrastructure and Mainframe operations organization.
    View
  • Cigna, (Formerly Express Scripts / Medco Health Solutions)
    It Director, End User Support -- Service Center
    Cigna, (Formerly Express Scripts / Medco Health Solutions) Jul 1996 - Jun 2020
    IT Director, End User Support4/2012 - 6/2020Transformed IT Service Desk support within Fortune 20 company supporting 32,000 global internal and 3500 external users with responsibility for senior managers, agents, technicians, and analysts stateside and offshore. Responsible for leaders and employees in the United States, Philippines and India.Sr. IT Director, Reliability and IT Service Center 4/2006 - 4/2012Consolidated all IT Internal and Client Service Desks and local field support technicians with responsibility for Sr. Managers and over 100 agents and desk side technicians stateside and offshore. Led critical key business and system Reliability meetings resulting in mean time between failure and mean time to repair of critical business systems and IT hardware. Responsible for leaders and employees in the United States and Philippines.PRIOR PROFESSIONAL EXPERIENCEPositions at IBM Corporation as Manager of Operations and Network Support.

Marcelo Larosa Skills

Sdlc Visio Pharmacy Benefit Management Vendor Management Cross Functional Team Leadership Hipaa Software Documentation Business Analysis Healthcare Sharepoint Disaster Recovery Integration Bmc Remedy It Management Managed Care Business Requirements Requirements Analysis Healthcare Information Technology Systems Analysis Db2 It Service Management Jcl Testing Mainframe Cics Remedy Healthcare Industry U.s. Health Insurance Portability And Accountability Act Ibm Iseries Cobol Data Center Tso Healthcare Information Technology Information Technology Data Modeling It Solutions Pbm

Marcelo Larosa Education Details

  • New Jersey Institute Of Technology
    New Jersey Institute Of Technology
    Bachelor'S In Computer And Information Science

Frequently Asked Questions about Marcelo Larosa

What company does Marcelo Larosa work for?

Marcelo Larosa works for Saks Global

What is Marcelo Larosa's role at the current company?

Marcelo Larosa's current role is Director, IT Service Management, Global Service Desk and Platform Visibility.

What is Marcelo Larosa's email address?

Marcelo Larosa's email address is ma****@****hbc.com

What is Marcelo Larosa's direct phone number?

Marcelo Larosa's direct phone number is +120126*****

What schools did Marcelo Larosa attend?

Marcelo Larosa attended New Jersey Institute Of Technology.

What are some of Marcelo Larosa's interests?

Marcelo Larosa has interest in Social Services.

What skills is Marcelo Larosa known for?

Marcelo Larosa has skills like Sdlc, Visio, Pharmacy Benefit Management, Vendor Management, Cross Functional Team Leadership, Hipaa, Software Documentation, Business Analysis, Healthcare, Sharepoint, Disaster Recovery, Integration.

Who are Marcelo Larosa's colleagues?

Marcelo Larosa's colleagues are Buddhika Ruwan, Nimasha Tennakoon, Vishmini Madhushika, Pasindu Bimsara, Viraj Udaya Kumara, Tharmapalan Thanujan.

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