Marcelo Reffatti Email & Phone Number

Federal District, Brazil

Brasília, Federal District, Brazil

• Led the development of responsible AI projects and provided training on Azure and Copilot AI platform to empower individuals to do more with Artificial Intelligence.• Implemented strategies to enhance user experience and increase efficiency in AI projects..• Developed strong skills in project management, AI technologies, and training delivery.

Brazil

Managing teams, designing and architecting solutions focusing on the enterprise segment on multi-culture international projects

Ireland

I act as a trusted advisor for many customers. I spread my time during the day design cloud architectures, presenting proposed solutions to customers, working on technology validation either by desk-research or test deployments, and providing technical governance for on-going cloud migration projects. Additionally, I lead a team of engineers and would spend part of my day coaching and catching up with my team members.

Brazil

Acting as Remote engineer for Microsoft Identity Technologies such asAzure Active DirectoryActive Directory - On PremissesActive Directory Federation ServicesMicrosoft Identity ManagerWindows Server 2016/2019 New FeaturesPerforming remote support for the above technologies including troubleshooting, deliver Workshops, Proactive Health Checks and phone advisors for Microsoft customers. This role was a Microsoft vendor Role.

Brasília Area, Brazil

I’m a senior professional with 20+ years of experience in computer related area with a successful track record of goals overachievementat large multi-national companies in Brazil.My main skillset and proficiencies are:- Create and develop long term relationships with enterprise customers, partners and government;-Build lead and develop multi-disciplinary teams-Build and leverage business thru business partners-Ethics, Governance and Compliance

Brasília Area, Brazil

Working on Hybrid Cloud Microsoft Projects involving the following technologiesWAP - Windows Azure PackPowerShell WorkflowsC#Visual StudioWindows Server 2012 R2 (AD, CA, Federation, DNS, IIS)

Brasília Area, Brazil

Currently working on Microsoft Azure in designing and implementing virtual machines, networks and Cloud services• Able to diagnose and troubleshoot Azure networks and Azure cloud Services• Deploying and implementing Multi-tenancy, SaaS, IaaS via powershell• Implemented Azure AD infrastructure.I have over 15 years of technology experience working with big corporate clients in different from various sectors. Highly motivated and energetic individual and able to work in challenging and stressful situations. Strong organizational and time management skills and able to work under pressure.

Brasilia

Purpose was to take a sabbatical period for enjoying family and have a rest after 20 year of hard work. Time to dedicate to my to myself and get back a good link to my daughter after 10 years travelling every week and being away from home.

Brasília Area, Brazil

The Premier Field Engineering team (PFE) provides technical support for Microsoft’s Premier customers world-wide through onsite and remote support services. As a part of the Customer Service and Support (CSS) organization, PFE partners with Commercial Technical Support (CTS) and Enterprise Services to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.'Responsibilities include: • Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. • Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. • Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. • Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.• Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission. • Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals. • Execute formal post-mortem process on closure of critical issues. • Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

Brasília Area, Brazil

– Conducts qualitative and quantitative analysis to identify potential risk events, symptoms, or triggers, and works with stakeholders to develop risk-mitigation strategies and implementation plans.• Identifies consistent and repeatable approaches, based on proven practice, and delivers customer-driven solutions based on subject matter expertise.• Develops solutions that can be used in different customer scenarios and leveraged across different subsidiaries and regions.• Provides readiness frameworks and operations best practices to strengthen customer/partner commitments to Microsoft solutions.• Contributes to technology strategy, within the scope of customer engagements, so that customers realize the full value of investment. • Participates in implementing the technology strategy. • Articulates and evangelizes the Services strategy • Acts as a mentor to build capabilities in individuals and teams.• Is committed to the overall efficacy and quality of a project team’s delivery within his or her engagements.

Bachelor'S Degree, Computer Science

Higher Diploma (Data Analytics)