Senior It Business Analyst
CurrentSpearheaded the operation and governance of IT applications, including SaaS, COTS, and custom solutions, ensuring they met the organization's strategic needs.Managed and optimized application enhancements, updates, and patches, focusing significantly on the Kahua system, ensuring high performance and reliability.Developed strong relationships across IT and business teams, facilitating robust solution development and strategic IT implementations.Championed rigorous security protocols, disaster recovery plans, and compliance measures to protect systems against cyber threats.Effectively managed vendor contracts, ensuring compliance with service level agreements and optimizing service value.Created and implemented performance metrics and reporting tools that enhanced data-driven decision-making processes for senior management.