The Langham Hotel London is a luxury - 5 star hotel - used to be part of the 'Leading Hotels of the World' visited by VIPs, Heads of State and Celebrities• Supervise, monitor and advise agents to ensure the consistent delivery of all of the Leading Hotel standards as well as our Front desk procedures and keep the Front Office Manager / Assistant Front Office Manager informed of the Front desk• Responsible for the Front Desk Operations in the absence of the Front Office Manager / Assistant Front Office Manager• Coordinate group arrivals / departures / arrangements• Training of new colleagues according to the company's standards, monitoring staff performance • Rooms Allocation including VIP’s and Showrooms• Most Valued Colleague of the Year in 2014

• Recepcionist duties. • Working experience as Night Auditor• Acting as Concierge when required• Training apprentices and new colleagues • Providing administrative support to the Front Office Manager• Keeping up to the company standards and procedures • Answering and forwarding phone calls

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face • Completing procedures when guests arrive and leave • Choosing rooms and handing out keys preparing bills and taking payments• Taking and passing on messages to guests• Dealing with special requests from guests (like booking theatre tickets or storing valuable items) • Answering questions about what the hotel offers and the surrounding area • Dealing with complaints or guests requests

Receptionist Student’s admission assistant.Standards office administration procedures.Payroll, student fee payments and general payment for company clients and providers.