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Marcelo Setsuo Bustamante Email & Phone Number
Diretor da Gestão da Transformação
at
Estadão
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Diretor da Gestão da Transformação
Location
São Paulo, São Paulo, Brazil
Company size
Who is Marcelo Setsuo Bustamante? Overview
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Quick answer
Marcelo Setsuo Bustamante is listed as Diretor da Gestão da Transformação at Estadão, a company with 3261 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Marcelo Setsuo Bustamante.
Marcelo Setsuo Bustamante previously worked as Business and Customer Insights Senior Manager at Estadão and Quality, Planning, Process and Trainning Senior Manager at Estadão. Marcelo Setsuo Bustamante holds Pós Gradudação, Administração Em Serviços from Usp - Universidade De São Paulo.
Company email context
Email format at Estadão
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Estadão
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Profile bio
About Marcelo Setsuo Bustamante
With a solid and diverse background in business management, customer insights, and strategic planning, I am a results-oriented professional with over 20 years of experience across various industries. Currently, I serve as the Business and Customer Insights Senior Manager at Estadão, where I lead data-driven initiatives that drive growth, OKR management, and operational efficiency
Listed skills include Centrais De Atendimento, Outsourcing, Call Centers, Management, and 40 others.
Current workplace
Marcelo Setsuo Bustamante's current company
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Estadão
10 roles
Marcelo Setsuo Bustamante work experience
A career timeline built from the work history available for this profile.
Business And Customer Insights Senior Manager
Current- Strategic Planning;- Customer Insights;- Business Insights;- Financial planning and analysis P&L area;- Financial and Operation KPIs management (subscriptions, churn rate, LTV, CAC, conversion rate, etc);- Business Insights Analytics;- Project Management;- Analytical ability;- Knowledge in management methodologies (Agile or Lean);- Customer Journey.
Apr 2023 - Present
Quality, Planning, Process And Trainning Senior Manager
Responsible for:- Financial planning and analysis P&L area;- Financial and Operation KPIs management (subscriptions, churn rate, LTV, CAC, conversion rate, etc);- Business Insights Analytics;- Project Management;- Quality and Trainning (Estadão Academy);- Business Process Flow;- Analytical ability;- Knowledge in management methodologies (Agile or Lean).
Sep 2017 - Apr 2023
Business Project Manager
Responsible for managing the implementation project of SAP IS/Media in Estadão. This implementation is one of the first of this version/module from SAP for Latin America.Main Responsibilities:- Managing the project;- Planning, controlling and monitoring the triple requirements of project: scope, time (schedule) and costs;- Resource Planning and control.
Oct 2014 - Sep 2017
Change Management Manager
Jan 2014 - Oct 2014
Telesales Manager
Responsible for restructure, planning and controlling of the telesales operations (inbound and outbound) of more than 200 employees. Implement new telesales outbound model.
Feb 2013 - Jan 2014
Senior Operations Manager
Responsible for planning and controlling of the contact center operations of more than 2.000 employees (customer care).Main Responsibilities:- Analysis of Finance Reports, with daily attendance of Gross Margin;- Daily controls of all KPIs (ABS, TO, TMA, etc…)- Responsible for Opex, ensuring adherence of expenditures to budget;
Sep 2012 - Dec 2012
Customer Care Manager
Oct 2007 - Sep 2012
Operations Manager
Jun 2002 - Oct 2007
Customer Services Coordinator
Inter.Net
Jul 1997 - Oct 2001
Team & coworkers
Colleagues at Estadão
Other employees you can reach at estadao.com.br. View company contacts for 3261 employees →
JR
José Richaards Martins
Colleague at Estadão
Bauru, São Paulo, Brazil, Brazil
View →
ES
Eliza Sanchez Martinez
Colleague at Estadão
Lima Metropolitan Area, Peru
View →
SG
Sol Gomes
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
TV
Thomas Ventura
Colleague at Estadão
Fortaleza, Ceará, Brazil, Brazil
View →
BA
Bel Antunes
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
CS
Cesar Salim Haddad
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
RS
Rosana Silva
Colleague at Estadão
Brusque, Santa Catarina, Brazil, Brazil
View →
JS
Jorge Soroeta
Colleague at Estadão
Argentina, Argentina
View →
LP
Ligiane Ponta Grossa
Colleague at Estadão
Ponta Grossa, Paraná, Brazil, Brazil
View →
NB
Nivaldo Brandão Jr.
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
José Richaards Martins
Colleague at Estadão
Bauru, São Paulo, Brazil, Brazil
View →
ES
Eliza Sanchez Martinez
Colleague at Estadão
Lima Metropolitan Area, Peru
View →
SG
Sol Gomes
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
TV
Thomas Ventura
Colleague at Estadão
Fortaleza, Ceará, Brazil, Brazil
View →
BA
Bel Antunes
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
CS
Cesar Salim Haddad
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
RS
Rosana Silva
Colleague at Estadão
Brusque, Santa Catarina, Brazil, Brazil
View →
JS
Jorge Soroeta
Colleague at Estadão
Argentina, Argentina
View →
LP
Ligiane Ponta Grossa
Colleague at Estadão
Ponta Grossa, Paraná, Brazil, Brazil
View →
NB
Nivaldo Brandão Jr.
Colleague at Estadão
São Paulo, São Paulo, Brazil, Brazil
View →
8 education records
Marcelo Setsuo Bustamante education
Pós Gradudação, Administração Em Serviços
Extensão, Gestão De Projetos
Extensão, Redes Sociais E Inovação Digital
Extensão, Marketing De Serviços
Extensão, Balanced Scorecard
Bachelor'S Degree, Administration
Extensão, Hr Management
Extensão, Costs Management
FAQ
Frequently asked questions about Marcelo Setsuo Bustamante
Quick answers generated from the profile data available on this page.
What company does Marcelo Setsuo Bustamante work for?
Marcelo Setsuo Bustamante works for Estadão.
What is Marcelo Setsuo Bustamante's role at Estadão?
Marcelo Setsuo Bustamante is listed as Diretor da Gestão da Transformação at Estadão.
Where is Marcelo Setsuo Bustamante based?
Marcelo Setsuo Bustamante is based in São Paulo, São Paulo, Brazil while working with Estadão.
What companies has Marcelo Setsuo Bustamante worked for?
Marcelo Setsuo Bustamante has worked for Estadão, Teleperformance Brasil, Grupo Estado, Sitel, and Inter.Net.
Who are Marcelo Setsuo Bustamante's colleagues at Estadão?
Marcelo Setsuo Bustamante's colleagues at Estadão include José Richaards Martins, Eliza Sanchez Martinez, Sol Gomes, Thomas Ventura, and Bel Antunes.
How can I contact Marcelo Setsuo Bustamante?
You can use AeroLeads to view verified contact signals for Marcelo Setsuo Bustamante at Estadão, including work email, phone, and LinkedIn data when available.
What schools did Marcelo Setsuo Bustamante attend?
Marcelo Setsuo Bustamante holds Pós Gradudação, Administração Em Serviços from Usp - Universidade De São Paulo.
What skills is Marcelo Setsuo Bustamante known for?
Marcelo Setsuo Bustamante is listed with skills including Centrais De Atendimento, Outsourcing, Call Centers, Management, Crm, Indicadores Chave De Desempenho, Team Leadership, and Sistemas Operacionais.
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