Marcelo Tonon Chiovatto Email & Phone Number

São Paulo, São Paulo, Brazil

"Since December 2022, as the IT Manager at Mercado Bitcoin, I have led the cryptographic revolution with pioneering the development of Brazil's first crypto credit card, in a strategic alliance with Magalu and Mastercard. I guided multidisciplinary teams in delivering advanced web and mobile solutions, adopting microservices in GoLang, Cloud Computing, and CI/CD. I strengthened the trust of developers, as evidenced by positive feedback, and promoted continuous innovation, establishing Mercado Bitcoin as a benchmark in the digital landscape."

São Paulo, São Paulo, Brazil

"At the epicenter of Grupo Estado's digital transformation, I led the renewal of the digital publishing platform for the newspaper O Estado de São Paulo, a project deemed the most significant for the group in the past decade. Under my leadership, we migrated 146 years of newspaper news, consolidating an archive of over 80 terabytes of text, images, and videos. This monumental migration involved transitioning from platforms written in PHP and other legacy technologies to NodeJS and React, resulting in over 5 million news articles now in a universal JSON-based format.The technical challenges were vast, from the proper incorporation of images and audio and video conversions to the implementation of accessibility tools for the visually impaired. During the migration, we conducted in-depth SEO studies with the support of specialized consultancy and Google's commercial team. These insights were crucial for us to stand out in search rankings, avoiding the common decline during massive migrations.Strategic negotiations with suppliers were essential for the project's feasibility, and I played an active role in this process, ensuring the best terms and conditions for Grupo Estado.But beyond the technical challenges, what I am most proud of was promoting a collaborative, professional, and friendly environment among departments, especially with the Newsroom. We overcame historical communication barriers, establishing unprecedented synergy between IT and the Newsroom. The productivity of the 600 journalists increased significantly, producing news much faster on the new platform."

São Paulo Area, Brazil

Strategic Vision & Operational Excellence: I coordinated strategic projects, emphasizing value engineering, innovation, and continuous improvement. Responsible for delivering and monitoring quality standards such as ITIL (ISO2000), CMMi, Six Sigma, ISO9001, ISO14000, and ISO27001, ensuring optimized processes and compliance.Leadership & Interpersonal Skills: Demonstrated ability to lead multidisciplinary teams and suppliers, promoting collaboration, knowledge sharing, and best practices, especially in software outsourcing management.Agility & Innovation: A pioneer in adopting agile methodologies, I acted as a product owner in the modernization of the software factory, contracting over 6 million man-hours of IT annually. Implemented DevOps practices, optimizing the software development lifecycle.Decision Making & Problem Solving: I supervised and guided teams to ensure the effective delivery of projects, facing challenges, and implementing solutions as needed. I implemented outsourcing solutions in the largest investment bank in Latin America, resulting in significant savings and productivity gains.Process Innovation: I specified agile contracting models discussed with dozens of IT suppliers. I deployed the IBM platform for demand management and monitoring of the software development lifecycle, using the Rational suite for ALM. I trained thousands of employees to work with the new agile paradigm and wrote a corporate framework for horizontalization and community creation.

São Paulo Area, Brazil

During my tenure at Itaú BBA, I was tasked with transforming the way the bank develops and maintains software. Aiming to get the best service for the best price, I created robust tools for the selection of maintenance service providers, based on Service Level Agreements (SLAs).We completed the selection of two companies to provide maintenance services, after more than 20 meetings to meticulously evaluate all contractual clauses. This initiative resulted in a cost reduction of over 50% and an increase in timeliness and quality of deliveries.Furthermore, I led the implementation of Third-Party Management, going beyond simple control of physical space occupancy, providing support in registration and granting of logical and physical accesses. This action resulted in savings of 500 dollars/month per returned workstation, totaling 138 positions.Another standout project was the "internalization" of 34 key resources who worked for the bank under the body-shop contract model. This action not only appropriated intellectual capital but also resulted in savings of around 5% on the cost of the outsourced service.Lastly, I established a new development process, adapting the base process, MDS, to the reality of IBBA, making it flexible enough to support different sourcing strategies. This initiative involved various technology areas and resulted in new processes for development, correction, and system support.

São Paulo Area, Brazil

At Tata, I worked with software architecture, quality assurance, and team leadership. With a proven track record of implementing innovative solutions and continuous process improvement, I have a passion for overcoming technical challenges and achieving excellence in IT projects.Delivery Assurance Manager (January 2010 - July 2011, 1 year 7 months)I led the Quality Assurance of software deliveries, coordinating Process Improvement initiatives and leading audit and delivery assurance teams. I implemented agile continuous improvement practices, resulting in a 63% reduction in rework and a 34% decrease in defect density.Process Improvement Lead (October 2008 - December 2009, 1 year 3 months)I led Process Improvement initiatives, optimizing processes and ensuring high-quality software deliveries. I used agile methodologies to achieve significant reductions in rework and improve delivery quality.Quality Manager (August 2007 - October 2008, 1 year 3 months)I coordinated the quality team, ensuring the implementation of quality standards throughout the development process and promoting a collaborative and results-oriented environment.Software Architect (June 2006 - September 2007, 1 year 4 months)During my tenure as a Software Architect, I was responsible for articulating and implementing innovative architectural solutions, ensuring robustness and adaptability for clients. A pioneer in adopting and implementing C# technology, I developed robust, object-oriented applications. I implemented web services using XML and SOAP, overcoming integration challenges between distributed systems. I worked on notable projects for Johnson&Johnson, architecting solutions for the pharmaceutical and healthcare industry. I also led the integration of the P2000 platform of the newspaper "O Estado de São Paulo" with SAP, using SAP Exchange Infrastructure (XI) for effective integration.

At UNIP, I played a pivotal role as an educator in the Computer Science and Systems Analysis courses. During my teaching, I ensured educational standards were met, preparing over 300 students across various cohorts for the challenges of the IT sector.My leadership was not limited to just imparting technical knowledge. I honed interpersonal and communication skills, shaping the next generation of IT professionals. Moreover, I proactively addressed behavioral challenges, ensuring a positive and inclusive learning environment.Adaptability was a constant, adjusting the curriculum and teaching techniques to cater to the varied needs of students. One of my most notable initiatives was the incorporation of my market experience, software engineering, and quality into teaching, preparing students for an ever-evolving industry.I always stayed ahead of the latest trends in IT. This included introducing emerging technologies and industry practices, ensuring the content taught was not only current but also relevant and applicable.What stood out most in this journey was the opportunity to positively impact the lives of hundreds of students, preparing them for successful careers and contributing to the advancement of the IT industry in Brazil.

São Paulo Area, Brazil

In the contemporary educational landscape, technology has been a fundamental pillar to enhance teaching and learning processes. In this context, I had the opportunity to play a significant role in the "Rede do Saber(Knowledge Network)" project, an initiative aimed at the continuous training of teachers and school managers in São Paulo. Through this online platform, we provided access to courses and teaching materials, breaking geographical barriers and facilitating professional updates.Using technologies such as ASP, SQL Server, C#, and Javascript, I developed solutions that revolutionized interaction and knowledge sharing among educators. Among the challenges overcome, I highlight the creation of a forum tool that encouraged communication and the exchange of best pedagogical practices. Additionally, I developed a storage and sharing solution for teaching resources, similar to "Google Drive", but exclusive for São Paulo teachers, promoting collaboration and access to quality materials.My role in the "Knowledge Network" was both technical and strategic, ensuring that the state's educators had advanced tools to adapt and thrive in an ever-evolving educational environment.

São Paulo Area, Brazil

During this pioneering period of the internet, I led the analysis, design, development, and management of the Rádio Mix FM website. In partnership with IG, on the Rádio Hits music portal, we surpassed heavyweight competitors like globo.com and uol.com.br in terms of audience in less than a year, as measured by IBOPE/NETRatings. This achievement was the result of a well-crafted strategy, strategic partnerships, and robust technical implementation, using technologies such as SQL Server, Windows Media Server, Microsoft IIS, ASP 3.0, and a pioneering adaptation of Hibernate for VBSCRIPT.Effective communication with different business areas, including journalists, broadcasters, audio extraction technicians, and other IT professionals, was crucial. I also established partnerships with clients at IG, such as IGirls and E-Pipoca. The partnership with Submarino allowed Rádio Hits listeners to buy their first CDs online, solidifying the radio's position as a frontrunner in the digital scene.This experience also provided me with the opportunity to collaborate with IG founders and Rádio Mix leaders, further strengthening my communication and negotiation skills at strategic levels. It was in this context that I produced my first complete Business Plan, marking a milestone in my career.

São Paulo Area, Brazil

At the dawn of the internet era in Brazil, when access to information was scarce and learning about technology was predominantly through books, I played a pivotal role in the initial digital revolution. In the position of Web Master, I led the design and development of the websites for Curso Objetivo Vestibulares, Colégio Objetivo, and Universidade Paulista, facing the challenges of a time when very few people discussed technology.My tenure was marked by pioneering innovations that shaped online education. Under my leadership, we introduced the country's first online task system, gaining prominence in the Super-Interessante magazine. Furthermore, we were the first to develop an online university entrance registration system, revolutionizing the way students enrolled. These achievements were just a few of the many innovations we implemented in the field of education.I managed an interdisciplinary team of ten people, playing a crucial role in task delegation and in setting and monitoring deadlines. My commitment to delivering user-centric and efficient solutions set standards of excellence in online education, positioning Universidade Paulista as a leader in digital educational innovation.My journey at Universidade Paulista not only marked an era in the digital revolution but also contributed to shaping a generation of IT professionals prepared for the challenges of an increasingly technological world.

Post-Graduation, Project Management

Post-Graduation, Software Engineering

Ongoing

Bachelor Of Science (B.Sc.)

Postgraduate Degree, People And Business Management