. An experienced Director of IT and Operations, an expert at providing strategic, data-oriented oversight, performance, and risk analysis on mission critical environments to ensure excellence in customer experience.. IT Leader with a major responsibility for developing, managing, and empowering teams of talented individuals, creating a vibrant, customer-centric, fast-paced + high-quality delivery, IT culture.. Years of experience in building, operating, and perfecting a highly secure, reliable, robust, and scalable technology infrastructure, to support internal and external clients across different locations. Development of policies and procedures for IT systems, managing major incidents and reporting on performance. . Proven professional in delivering high quality services to all internal customers and external clients in terms of IT services and acting as a single point of contact for regional organizations.. Expert in managing outsourcing contracts ensuring proper service levels and regular follow up of agreed KPIs.. Computer Engineer (UNICAMP), MBA in Project Management (FGV).. Fluent in Portuguese, English and Spanish.. Key Projects / Achievements• Implemented TSYS IT Operations in Latin America, starting company IT operation in the region (2009), including KPIs, budget and P&L control and team members development.• Cost savings of USD 44 million on TSYS through contract reviews and services optimization.• Perfected the IT operational model for TSYS in Latin America, including Datacenter moving, to support company business accelerated growth and digital transformation. • 2013 TSYS President’s Circle award. This is the top award at TSYS and annually awarded to only 20 people from over 12,000 members of staff worldwide.• Deployment and operation of the LATAM MPLS network for FIAT Group, as part of global outsourcing contract signed by BT, migration services and setup of governance with teams in Brazil, UK, and Italy, supporting 11 different companies of FIAT group.• Project Management and Operation at BT for the Brazil Federal Program for Digital Inclusion (GESAC), implementing high-speed Internet access via satellite in 4.400 sites. Project also provided IT services for 6+ million users.. Competencies• People Management• Datacenter• IT Operations• Infrastructure Management• Automation, CI/CD• Agile Methodologies• Cloud• P&L / Budget Ownership• ITIL & PMO• Contract / Vendor Management• SLAs / KPIs• Analytics, Python• Payment Industry, PCI• Continuity Management• Information Security• Customer Relationship