Being part of a small, but experienced, international team of professionals in a central service set-up. Supporting our OPCO’s in 12 countries we are today present, I’m in daily contact with the stakeholders to provide all which is relevant to run their local business. Sharing knowledge and experience to keep all countries close to the ambitious growth plan we have in Airvance International. Other keywords which come with this job are: procurement, suppliers, partnerships, manufacturer’s, sourcing strategies, make or buy, cost price analyses, work groups, liaise with branch associations (EVIA, EMI and Eurovent), collaborate vs cooperate, innovations, development, tomorrow’s solutions.

Working as a manager on Sales Support & Marketing department not only makes me responsible for the daily business of Inatherm’s in terms of turnover and revenue, but also for the service level towards our customers, which has a strong focus within Inatherm. Being part of Inatherm’s management team, I contribute to the constantly evolving strategy from an operational and technical point of view.The department consists of 14 enthusiastic and well educated employees divided over several competences like internal sales, product management, commercial administration, purchase, logistics, service and after sales. It is challenge to improve the total performance, towards our customers, every day a little, by doing something which the customer would not expect us to do. Whether it is in picking up the telephone, sending a quotation or sending the actual product; in all moments we find ourselves in contact with the customer which seeks the highest level of service provided. There added value can be (and is) created.I find myself constantly monitoring and improving individual and group performances. This goes from follow up on sales training, facilitating product training abroad, showing the customers point of view to coaching individual staff members. Customer Journey, customer centricity are modern and popular names for processes we already are working on for several years. Quality of the product can be found on (almost) every corner of the street. Quality in organisation and relationship with partners and customers can make the difference.

Inatherm operates is several market segments and is bringing high quality products and services towards these markets. Monitoring the several PMC’s it is a daily challenge to grow with the segments. The job is combining both technique and commerce, in order to get the best solutions available for our customers. On a regular bases visiting producing partners over Europe, in order to translate the Dutch market needs into a working program for the R&D departments of those companies. Always looking for new products and features to add to the product portfolio. Besides this I'm responsible for keeping the Inatherm's product range up to date so it will meet our internal quality norm ExCIEL. In some cases technique is involved to meet ExCIEL criteria, but also marketing strategy and adapting local regulations and standards is used. To work on standards, I joined a working group within the Dutch standardization organization NEN. When it comes to innovation, saving energy, indoor air quality (IAQ) or low leakage classification for duct mounted products, Inatherm has a broad, extensive product portfolio most of it captured in the Low Leakage Classification table LAR (which has been developed in corporation with Inatherm) of the Dutch association of duct installing companies (LUKA).Examples can be found within the school ventilation program called “broeikLaseffect”. Adding the capital L changed the word from something which means global warming (broeikas effect) into one word describing the general IAQ in classrooms.

In committee determining of programming, development and updating of 1st and 2nd line NEN standards that relate to the themes of ventilation and air permeability of buildings.