Marcel Soucy Email & Phone Number

Clearance: SecretBilingual (English/French) senior technology manager in the Telecommunication and IT industry. As a senior manager with Entrust, I managed, coached and mentored diverse teams of multi-skilled individuals to provide world class Global Product Support and Services to an international customer base. I maintained focus on the business requirements of the customers, managed the Service Level Agreements, and influenced the delivery of timely resolution while collaborating with development and product management primes in the prioritization of new product deliverables to ensure business growth. I was a key driver in the helpdesk call reduction through the creation and delivery of online services to the global customer base. The results enabled efficient and timely customer 24/7 authenticated and authorized access to a large knowledge content, utilities, service packs and patch downloads, known issues, product downloads, product integration and 3rd party baseline information, problem report creation, update and tracking capability.At Nortel, I held a number of assignments and management positions from large system verification and test automation, product development, customer support, project management, product and release management across several product platforms.Specialties: • Operations management

Listed skills include Telecommunications, Product Management, Project Management, Management, and 31 others.