Marcel Santos Email & Phone Number

South Surrey, British Columbia, Canada

• Part of the leadership team at Catholic Cemeteries, achieving excellence in Cemetery operations, resolving and removing barriers for family services and grounds staff. The role ensures the efficient and pastoral care.
• Trains and supports staff, ensures position descriptions and duties;
• Manages work scheduling, performance reviews, etc. maintaining quality assurance and allocation of resources;
• Leads health and safety efforts, prevention, preparation and reporting work for WCB, Consumer Protection, Property Insurance providers; applications of the Cemeteries Act;
• Leads an e-documentation project for customer burial records and contracts;
• Provides oversight on burials;

Vancouver, British Columbia, Canada

• Provides a wide scope of support to the manager and staff to ensure smooth communication in the day to day operations of the Men's shelter, being responsible to internal and external clients' immediate needs.
• Maintains efficient calendars for staffing, volunteering, and internal and external events;
• Maintains and updates guest, staff, volunteer, and donor databases;
• Manages and monitors inventory, to ensure acceptable levels required for day to day operations;
• Assists the Manager and Human Resources with coordinating and tracking ongoing requiredsector training for all shelter staff;
• Assists with staff scheduling and ensuring appropriate follow up and accurate reporting;

Vancouver, Canada Area

• Responsible for Design, development, organization, promotion, implementation, and evaluation of the foundation and advanced animation programs within Langara College Continuing Studies (CS).
• Coordinate the development of individual programs and courses, and designs programs and courses in consultation with a wide variety of interested parties
• Liaise with Communication and Marketing department on the development and deployment of promotional materials and advertising plans
• Assist instructors with program and course design including learning outcomes, curriculum, delivery method, teaching strategy, and evaluation
• Review curriculum and make necessary changes with assistance from appropriate College and program partner personal to ensure educational quality
• Liaise with program partners for the effective delivery of relevant programs

Vancouver, BC, Canada Area

• Researched, prepared, and directed the launch of new Student Exchange Agency in Vancouver, BC
• Conducted market research and prepared a feasibility study for launch
• Implemented all relevant tasks in launching a start-up, which included negotiating the rental agreement, registering the business, and implementing the initial marketing strategy
• Established and cultivated relationships with local institutions to build strategic partnerships
• Regularly identified potential businesses opportunities to align with and support the company's vision and brand
• Created and delivered a functional and engaging welcome package for newly arrived international students

Rio De Janeiro E Região, Brazil

• Led the development and implementation of Human Resources Strategic Plan for a large organization with 500 employees
• As a Business Partner, advised six directors and six managers on recruiting forecasting, policy compliance, operational efficiency, which translated into a 14% increase in profits
• Designed and distributed an organizational chart for the company by mapping roles, responsibilities, processes, and metrics for a large business unit
• Implemented and assessed KPIs for the business unit, focusing on cost effectiveness and performance improvements by researching and adapting industry best practices
• Participated on University project teams and committees related to administrative processes and procedures
• Prepared agreements, normative instructions, and reports with confidential nature as the CEO requested

Rio De Janeiro E Região, Brasil

• Managed the development of FGV's MBA program within both online and face to face learning environments
• Provided guidance and oversight on the implementation of the program's curriculum within diverse settings
• Identified and streamlined processes pertaining to marketing, admission, and enrolment management
• Advised the Board of Directors on improvements to policies and processes related to the student's and program's success
• Regularly provided feedback and advice to the General Directorate regarding HR policies with sensitive matter

Rio De Janeiro

• Conducted an audit, recommendation, and subsequent implementation of a new CRM for the organization's commercial department
• Project Manager for implementation of the new CRM within the organization
• Supervised the organization of the CRM's procedural functions
• Liaised effectively between multiple suppliers and internal stakeholders to ensure schedule, scope, and metrics were successfully achieved
• Mapped, communicated, and implemented department requirements to ensure the CRM was customized to attain business goals

Rio De Janeiro E Região, Brasil

• Effectively implemented data analytics and designed efficient processes to improve the organization's performance and reduce costs
• Managed data collection and analysis of organizational processes
• Designed and implemented numerous business tools, including surveys, timesheets, Sharepoint, and process designs
• Designed and trained colleagues on all operational processes and policies within the finance, human resources, and sales department
• Improved the finance department's system by implementing inventory management, account receivables and payables, and financial planning and analysis (FP&A) processes

Rio De Janeiro, Brazil

• Provided physiotherapy treatment for a distinct number of patients who presented themselves with traumas and neurological injuries
• Managed a healthcare clinic day-today administrative duties in partnership with an orthopedic doctor
• Liaised with distinct healthcare stakeholders to provide insurance benefits for patients
• Supported patients and their families in managing the physical and psychological consequences of the treatment
• Developed and maintained relationship with a variety of stakeholders to collaborate effectively with insurance companies claims, and a multidisciplinary healthcare team

Rio De Janeiro, Brazil

Worked as an assistant professor of the Anatomy and Neuroanatomy discipline, teaching and assisting students on the laboratory.

Rio De Janeiro, Brazil

Assisted new internships students of the Physical Therapy program of the Hospital Municipal Rocha Maia offered by the Centro Universitario IBMR in the project to create a multidisciplinary healthcare team.

Rio De Janeiro, Brazil

Assisted new internships students of the Physiotherapy program of the Policia Federal offered to the employees and associates.

Doing Business In Spain, Business Administration And Management

Participated in an extended intercultural and situated learning experience in Spain, with a specific focus on contemporary challenges and.

Master Of Business Administration - Mba, Business Administration And Management, General

Investigated the influence and impact of environmental and cultural factors, perceived strengths, and communicative processes on enabling.

Bachelor Of Business Administration, Business Administration And Management, General

Analyzed the "Bairro Escola" program within the Nova Iguaçu City Hall with a specific focus on culture, personal development, and social.

Bachelor'S Of Science, Phisiotherapy, 7,8

Successfully managed a physiotherapy clinic for one year. Treated home care patients, and patients at Rocha Faria Municipal Hospital in.