Operations Manager
The Hague Area, Netherlands
Just Walk has developed since 2008 into a full service partner in the field of outsourced direct sales and marketing. Used labels are gsmtopdeal.nl, miky.nl, energietopdeal.nl and witgeld.nl.Main deliverables:- development of offline telecom sales actions- managing the implementation team and the web development team- website maintenance, content management and web development support- daily / weekly reporting and analyses- monitor and improve operational and fulfillment processes- support on online and offline marketing- operational contacts with external sales partners and logistics partners- maintenance and development of CRM systems , training end-users - setting up an in-house call center (B2C, B2B), inbound sales (B2C, B2B)- setting up an intranet knowledge base - VoIP and IT network management.Results:- achievement of optimal customer experience (8.5/10) at lower costs - high conversion rates on inbound sales Specialties: Contribute to the overall sales budget, maintenance and development of CRM systems , process optimization, strive for an optimal customer experience, problem prevention, knowledge sharing, building the bridge between sales and IT.