Marcel Wiesenfeld Email & Phone Number

Leusden

Working for the Service Division within the Business Unit Volkswagen, I am the main contact for a large number of VAG dealers for all service related issues for the following brands: Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial Vehicles. Main focus:• Implementation of the After Sales strategy of Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial Vehicles • Sales of parts and accessories (responsible for turnover at dealers)• Customer satisfaction•… Show more Working for the Service Division within the Business Unit Volkswagen, I am the main contact for a large number of VAG dealers for all service related issues for the following brands: Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial Vehicles. Main focus:• Implementation of the After Sales strategy of Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial Vehicles • Sales of parts and accessories (responsible for turnover at dealers)• Customer satisfaction• Implement quality improvement projects at dealers• Internal Projects at Pon, i.e. quality improvement at DealerCare/CustomerCare department, various Warranty and Parts projects, Improvement of Accessories sales, Efficiency Improvement Show less

Rotterdam Area, Netherlands

Responsible for advise, sale and implementation of the methodology developed by Milgro focused to enable businesses to make the transition from consuming raw materials to using them.Over the first few months, the focus was on existing customers, to improve the customer satisfaction and ensure contract renewals. Some improvement projects were initiated by me, to better serve our customers and have a higher commitment at the customers to achieve the KPIs together. One of these projects… Show more Responsible for advise, sale and implementation of the methodology developed by Milgro focused to enable businesses to make the transition from consuming raw materials to using them.Over the first few months, the focus was on existing customers, to improve the customer satisfaction and ensure contract renewals. Some improvement projects were initiated by me, to better serve our customers and have a higher commitment at the customers to achieve the KPIs together. One of these projects concerned improving awareness at the workshop of dealers. Good care of waste in the workshop can lead to less cost and less negative impact on the environment. To help the workshop team I initiated the project Communication @ Workshop. See picturesThe next step was getting new customers, by using a proactive approach towards prospect, but also by developing new markets. So far I have been successful in both areas. Several contracts were renewed, and new customers were PSA Peugeot Citroën Netherlands and Euromaster. Show less

Amsterdam Area, Netherlands

Improve quality and customer satisfaction in close cooperation with dealer network - Optimizing customer processes - Lean management - Project management - Lean Six Sigma Projects

Amsterdam Area, Netherlands

Involved in sale of Peugeot ExperienceImprove procedures/work methods to minimize costsManage suppliersResponsible for safety and health issuesResponsible for removing both Peugeot Nederland and Citroën Nederland to onelocationManagement of all contracts for previous buildings and new buildingCommunication to Peugeot staff during removal / reorganisation

Utrecht Area, Netherlands

Ensures that Peugeot NL and Peugeot Experience operate in efficient and safe buildings (Safety, Security, Recovery plan, Maintenance & Investment) Internal Quality (ISO) and efficiency Purchasing of overheads Car park (static and dynamic) : Back Office support (Peugeot NL and Peugeot Experience)

Breukelen

Implementation of the Reservation ModuleCustomer satisfaction surveySurvey to assess effectiveness of communication campaign from Peugeot NederlandDM activities to improve number of visitors / testdrivesDevelopment POS material at Peugeot Experience

Responsible for several dealers, including The Hague area:Monitoring achievements, implementation of improvement projects and continuousimprovement of the relationshipSupport Dealer in local communication / develop CMR program incl. DM activities

Responsible for developing and finding new markets and prospects and maintaining relationships with existing customers.

Responsible for all marketing and sales activities of OEM dataPart of MT teamDevelopment of new markets, via Internet / mailing / creation of a brochure – newsletter / attending worldwide exhibitionsDevelopment of new product (publication) and developing marketing plan for launch

Maintain and extend business relationships with Subaru dealernetwork. Setting and achieving Sales Targets responsible Area. Product Management by co-ordinating future Product specifications, new Product launches and introductions. Market and compettitior and analyses, setting target customer groups. Devellopment, execution en evaluation of marketing strategies. Sales- & Product traing for Subaru Dealernetwork. Dealerdeveoopment and dealer recrutement. Organisation… Show more Maintain and extend business relationships with Subaru dealernetwork. Setting and achieving Sales Targets responsible Area. Product Management by co-ordinating future Product specifications, new Product launches and introductions. Market and compettitior and analyses, setting target customer groups. Devellopment, execution en evaluation of marketing strategies. Sales- & Product traing for Subaru Dealernetwork. Dealerdeveoopment and dealer recrutement. Organisation and co-ordination of National events. Show less

Management of several suppliersProject manager of project team to develop new accessories for new models(incl. marketing plan and communication plan to Nissan subsidiaries)

Purchase of equipment and sub-contractsExpediting (ensuring on time delivery)Supporting site operations

Lean Six Sigma Green Belt

Education record

Subject of Training / Course: Dealing with complaints, Auditor (ISO 9001), Lotus Notes, “BHV” Coaching on the job by Corbo (behavior &.

Education record

Subjects of training / courses: Negotiating, Management, Financial and Quality Studies: NEVI I and NEVI II

Heao, Commerciële Economie

Education record