Account Manager - North America Applications Consulting
Streamlined collaboration across three departments by managing cross-functional teams and ensuring on-time delivery of projects and campaigns for clients in banking, retail, and hospitality industries; reduced campaign turnaround time by 26%.Collaborated with internal teams to implement over 20 new campaign triggers and product recommendations tailored to customer interests leading to a 23% increase in response rates for the retail client. Implemented proprietary software to monitor and track progress of all IP and domain activities, detecting spam traps and delivering 99% inbox placement rate; reduced delivery rate to spam folders by 60%.