Marc-Eric Blanchette Email & Phone Number

Canada

Cloudmeb was inspired by business owners who were frustrated with PC based software and cumbersome workflows.Our objective is to simplify processes and streamline data so owners can gain valuable insights into their business. We specialize in tailoring solutions and providing the support necessary to make a successful change to the cloud.Our Cloudmeb Trusted Advisor Network provides clients instant access to:- Cloud Solution Designers- Systems Experts | Xero, Receipt Bank, Vend, Shopify, Salesforce- Conversion and Integration Specialists- POS and Payment Specialists- Certified Xero Bookkeepers- Certified Xero Accountants (CPA)- Legal AdvisorsBaaS - Business as a Service. Simple.

Salesforce CRM implementation and application development.Business process re engineering Training and Change management.Project Management for New Product IntroductionSales Apps and mobile deployment

Requirement Analysis and project scope definitionBusiness workflow improvements and process recommendationsImplementation of standardized proceduresClient relationship management

Project: Web Foundation (Website redesign)Requirements and process analysis Change Request evaluation Business process recommendations Establish a rapport with application owners (Call Centers, VP Marketing, VP Finance)Vendor coordination to manage target deadlinesProject Management - Activity scheduling and milestone progression analysis Resolved problems, and optimized work methods and procedures to achieve deadlinesManage User Acceptance Tests (UAT)Version control and manage production releasesCRM Project: Sales Force Automation SFAInitial Analysis - Project definition and scope Research, analysis and documentation of business requirements specifications Management of vendor selection process Creation of a test environment for proof of concept - client presentationsCRM product demonstrations

Review current systems and provide recommendations to ExecutivesDatabase implementation for manufacturing and quoting

Responsible for Support Group Siebel 7.8 CRM application support (1000+ users, across Canada) Provide metrics and KPI's on users and support agentsReporting for executives and managersDiscover additional training requirements and provide recommendationsCoordinate and manage expectations between end users and development teamPost implementation execution of vision and employee buy-in - Change mgmt

Create comprehensive strategies and business plans for Future's Web applications and sitesResponsible for all web developments on new or existing sitesCorporate Intranet - Dept. sites, Forms and Operating Procedures (ISO certification)Future Electronics Website - E-Store, Engineering site, Corporate HomepageInternal applications - Account reviews, timesheets and various tracking mechanismsProject Responsibilities: Gather and document business requirementsDefine application structureProvide Fit/Gap analysis in packaged solutionsManage web team in application creation though deadlines and milestonesUser tests and problem solvingCreate training sessions for end users