Responsibilities:Business operations with focus on contracting and partner management as well as payments.Accomplishments:- Increased customer service productivity through trainings, optimization of agent deployment and outsourcing resulting in cost savings, decrease in goods returned and higher customer satisfaction.- Increased the efficiency of the marketing department by restructuring sales channels and through the reallocation of tasks leading to faster campaign launch times and reduction of costs for using external agencies.- Developed new marketing concepts focused on customer engagement and viral marketing, resulting in increase in customer base and a decrease in customer churn.- Enhanced payment portfolio for customers by onboarding additional payment providers and methods.- Analyzed and reorganized logistics processes, leading to faster delivery times.

One of the leading international companies for Identification, Signing and Digital Identity Solutions. Global inventor of AML-compliant Video Ident and AI-based Automatic Consumer Identification.One World. One Solution.Our Global Trust Technology Platform (GTTP) combines own Identification and Signing Products with a Digital Identity Scheme and Third Party Products. Offices in: Hamburg, Berlin, Frankfurt, Solingen, Kiel, Austria, Switzerland, India, USA.www.webid-solutions.dewww.webid-solutions.comwww.webid-ai.dewww.webid-ai.com

Representation and Lobbying

Responsibilities: Business strategy, business development, consultingClients:WebID - 05/2017-01/2018 Advised on US market and entry scenarios. - Conducted market research and competitor analysis.- Developed a market entry strategy.wireplus Gmbh - 04/2017-10/2017 Consulted on US market and entry scenarios.- Adapted the existing product and business model based on market research and competitor analysis.- Built a market entry strategy and introduced the management to US investors.Brick Media LLC. - 11/2016-09/2017 Supported the foundation and initial business development of the startup.- Reviewed and adapted the business plan for the US.- Created multi-country digital content offers and managed global campaigns.- Developed business relations.NTH Mobile - 06/2016-10/2016Prepared acquiring of a banking license.- Consulted for banking license certification (based on PSD II), enabling the company to offer payment options without the need for a third-party PSP with the aim of saving costs and creating incremental revenue.

Responsibilities: IoT and Connected Commerce solution development & consultingAccomplishments: - Developed IoT and connected commerce industry solutions including smart home and living, connected health, connected transport and connected car, focused on commerce, profiling and data analytics.- Built an app-based inspection and CRM solution for the insurance industry, managing on- and offshore teams.- Designed the structure of the first autonomous IoT B2B/C marketplace as part of the development team.- Created a tokenization-based data security solution concept.

Responsibilities: Advised on mobile, online, and contactless payment strategy and solutionsAccomplishments / projects:Client: TELEKOM DEUTSCHLAND- Conducted in-depth product and marketing analysis of the digital financial services portfolio, resulting in changes in product and marketing strategy based on recommendations made.

Responsibilities: Development of Vodafone's strategic financial services, management of Vodafone's charge-to-bill business, management of Vodafone's location-based services (LBS), management of strategic partnershipsAccomplishments: - Developed and launched the Vodafone NFC-based contactless PoS mobile payment solution ‘Smartpass’ as part of the Vodafone mobile wallet, initiating the global rollout of the solution.- Developed and launched ‘mpass’, the first cross MNO (mobile network operator) e-commerce payment solution, positioning Vodafone as a provider of mobile financial services for the first time in the company’s history.- Doubled the revenue of Vodafone's charge-to-bill B2B business.- Initiated and led a cross MNO ‘Clean Market’ initiative to protect German consumers from fraudulent services.- Managed Vodafone's location-based services (LBS for Vodafone own, as well as third party B2B and B2C apps and services) resulting in service optimization and significant savings in system maintenance.

Responsibilities: Business and product strategy, management of strategic partnerships, business development, legal/regulatory consulting and representationAccomplishments:- Generated significant incremental revenue by initiating partnerships with leading telecommunication operators in Germany, Austria and Switzerland- Successfully developed new business concepts and products and managed the cross-country launches- Significantly increased efficiency and customer satisfaction by restructuring the CRM department

Responsibilities: Business and product strategy, management of strategic partnerships, business development Accomplishments: - Creation of the publishing department of Netsize Germany- Initiation and supervision of the market launch of a new strategic service and product portfolio- Acquisition of content and media partners- Development of the marketing & public relations department of Netsize Germany- Creation of all cross channel marketing/PR strategies and materials- Significant increase of the B2B brand awareness

Responsibilities: Startup development, business operations with focus marketing/PR and customer service/logisticsAccomplishments: - Strategic development of the consumer electronics startup "tecorange" in conjunction with the founders - Creation and management of the logistics and customer service as well as the marketing/PR department- Introduction of quality management, leading to significant increase in customer satisfaction and decreasing costs- Business process optimization - Development of a cross border distribution strategy, supporting distribution and sales of consumer electronics in Europe- Heading cooperations with manufacturers in China

Responsibilities: B2B/C marketing strategy and executionAccomplishments: - Development and management of the movie and entertainment marketing department of the agency- Development and realization of intermedia cross marketing concepts for national and international TV-shows and movies

Responsibilities: Marketing & PR management, product launch strategy and executionAccomplishments: - Market launch of an EDI software solution for the automotive industry- Introduction and management of the digital media marketing strategy