• Leads the preparation of annual dealer plans for each dealer within their area. These plans willbe designed to include specific objectives and drive profitability while meeting the needs of thedealer and HDMC• Coordinate market area team efforts to address specific market area opportunities formotorcycles, General Merchandise, Parts & Accessories, Service and Financial Services• Leverage team knowledge, experience and proven methods to assist dealers with planning… Show more • Leads the preparation of annual dealer plans for each dealer within their area. These plans willbe designed to include specific objectives and drive profitability while meeting the needs of thedealer and HDMC• Coordinate market area team efforts to address specific market area opportunities formotorcycles, General Merchandise, Parts & Accessories, Service and Financial Services• Leverage team knowledge, experience and proven methods to assist dealers with planning theirbusinesses, grow our Brand and operate in a sustainable way• Enable strategic growth and sustainment of the Harley-Davidson brand by leveraging andintegrating both strategic and tactical Marketing capabilities to support customer engagement• Support the growth of the Harley-Davidson Brand by developing customer acquisition strategies• Integrates Marketing & Brand messaging and programs to aid desired dealer performance• Drives targeted performance and associated profitability in a defined market area aligned with anoverall market-level plan• Assists the Manager, Dealer (Market) Development determine placement of dealers, assist withdealer recruitment and development of dealer contracts• Operates with a clear understanding of all facets of dealership operations, core profit centers andCustomer Experience delivery and utilizes resources that implement best practices that will beeffective for dealer profitability• Ensures dealers are operating with a sustainable business plan to meet their objectives Show less

• Ensures delivery of the complete Harley-Davidson Customer Experience throughout all dealerships and assists dealers in analyzing Customer Experience data and developing action plans professionalism within all HD dealerships.• Coaches dealers and staff in effective utilization of processes and reporting procedures and KPI’s/measures• Implements programs to improve customer service levels• Appropriately uses help chains to resolve customer concerns in a timely… Show more • Ensures delivery of the complete Harley-Davidson Customer Experience throughout all dealerships and assists dealers in analyzing Customer Experience data and developing action plans professionalism within all HD dealerships.• Coaches dealers and staff in effective utilization of processes and reporting procedures and KPI’s/measures• Implements programs to improve customer service levels• Appropriately uses help chains to resolve customer concerns in a timely manner• Supports Warranty audits of dealers as needed (liaison in arranging, performing and following up on results)• Measures dealer performance• Assures integration among key dealership functions (Motorcycle Sales, P&A, and Service)• Dealer Consultancy - Inventory, Pricing, Quality, Training Show less

In charge of technical support for Dealers Austria and Germany ( Around 70 ). Analysis and approval of technical agreements for warranty. Technical Support, Support Legal, Communication, Training and Customer Relations departments, providing technical support to these areas. Analysis and Report field incidents for Engineering and Fabrication.

- Responsibility for the workshop organisation and professional execution of repair and maintenance work orders according to BMW manufacturer specifications- creation and disposition of repair orders- Professional and disciplinary management of the workshop team- Communicative link between the departments for consistent customer orientationQualified contact person for customers