Marc Frendo-Rosso Email & Phone Number

Little Rock, AR, US

• Educate clients on financial planning and resource management by creating customized budgeting strategies, overseeing asset management, and implementing disciplined debt repayment methods to meet financial goals.
• Monitor and discuss client progress in resolving past-due accounts, focusing on debt management solutions such as settlements, loan modifications, forbearances, and navigating bankruptcy proceedings.
• Enroll clients in debt management programs, utilizing negotiation… Show more
• Enroll clients in debt management programs, utilizing negotiation strategies to secure reduced interest rates and more favorable terms from creditors, ensuring long-term financial sustainability.
• Develop and maintain strong relationships with referral partners to support ongoing business development, while managing vendor relations for optimized service delivery. Show less

Mount Laurel Township, New Jersey

• Validate applicant financial data and process updates to ensure accurate reflection of borrowers' financial profiles, aligning with underwriting requirements.
• Support the underwriting team in customizing FHA, Conventional, and VA mortgage products, tailoring loan options to meet borrowers' specific financial needs.
• Guide borrowers through the documentation process, ensuring timely submission of all required forms to successfully secure mortgage loan approval.

Mount Laurel, New Jersey, United States

• Engage pre-qualified borrowers through warm call transfers, connecting them with licensed Mortgage Loan Originators or Bankers to advance the mortgage application process.
• Provide detailed financial insights to Loan Officers, updating them on applicants' current financial status and any relevant factors impacting loan qualification.

• Deliver exceptional service by leveraging communication and negotiation skills to resolve delinquent accounts and recover past-due payments.
• Counsel borrowers with delinquent mortgage payments through effective phone communication, offering guidance on available repayment options.
• Initiate collection efforts to bring delinquent loans to current status, utilizing various financial solutions and alternatives.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA)… Show more
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and applicable state and local collection laws in all recovery activities. Show less

Mount Laurel, New Jersey, United States

• Install, configure, and maintain computing and network hardware and software systems, ensuring seamless IT operations.
• Conduct diagnostic tests and perform hardware repairs or modifications down to the board or component level to ensure functionality.
• Log and manage support requests in the customer ticketing system, taking timely and appropriate actions to resolve technical issues.
• Utilize issue tracking systems to monitor and follow up on reported problems, ensuring resolution… Show more
• Utilize issue tracking systems to monitor and follow up on reported problems, ensuring resolution within acceptable time frames. Show less

Mount Laurel, New Jersey, United States

• Provide technical support to end-users by resolving PC usability issues, installing software and OS updates, and troubleshooting software, hardware, and network problems while maintaining strict network security.
• Utilize issue tracking systems to log, manage, and monitor support requests, ensuring efficient resolution of technical problems.
• Generate and analyze issue tracking reports to monitor response times and ensure timely and satisfactory issue resolution.