Performing day to day operations while developing processes and tools for efficiency and automation where possible. Initiate and/or contribute toward project work for large scale improvements or innovation for hosting our services and enhancing the experience for our end customers. Advocated and encouraged principles and culture of Site Reliability Engineering.- Provide assets and operational services to customer facing teams- Brownfield maintenance and sunset of private cloud clusters , system migrations into greenfield private cloud clusters- improving operational efficiency and accuracy (and life in Ops, generally) through scripted solutions and automating where possible using PowerShell, Python, Jenkins, Ansible, Bash, and node.js- developed a fully automated dashboard (in Python) to collect and centralise vital data around customer resources (and their availability), further developed to provide metrics to guide decision making and customer service- developed preventative processes to mitigate service disruptions for customers, specifically around expiring SSL certificates- Scripted server build and resource reclamation processes (PowerShell, Ansible)- Initiated a project to reclaim "lost" resources; resulted in the resources over 300 idle/unnecessary servers being reclaimed- adopted operational duties from acquired companies using various technology stacks including AWS, Docker, and another MS based productTechnology platforms & languages skills developed: Windows, Batch, PowerShell, SQL, JavaScript, XML, Python, BOCA thermal printers, node.js & npm, JavaScript, Jenkins, Redis, Python, Ansible, VSphere, Linux, Bash, Docker, Datadog, Pagerduty, Opsgenie, AWS EC2 & S3, terraform, consul, vault

Contributed to the massive, unprecedented effort migrating existing Windows based customer systems to a node.js enabled solution through a unified package and developed a process to quickly, and PCI compliantly, retrieve customer databases from our secure hosted infrastructure to our in-house development platform - pioneering the DevOps movement the company was striving for.Designed and developed a node.js solution for securely wiping sensitive data from copied customer databases before leaving the PCI hosted environment for in-house development use and building customer staging systems.Using knowledge from field experience to quickly identify patterns and problems during data transformation in the migration process, my efforts focused on continuously running upgrades (leveraging Jenkins to run the jobs) on copied customer databases brought in-house to identify fallout, investigate the cause, and prepare a JavaScript or SQL based solution to be integrated into the upgrade package.Technology platforms & languages skills developed: Windows, Batch, PowerShell, SQL, JavaScript, XML, Python, BOCA thermal printers, node.js & npm, JavaScript, Jenkins, Redis, Python

Implement a Windows based white label, PCI compliant e-commerce solution with a foundation on CRM to a wide variety of businesses; arts, not for profit, university athletics, professional athletics, and film festivals.Technology platforms & languages skills developed: Windows, Batch, PowerShell, SQL, JavaScript, XML, Python, BOCA thermal printers, JavaScript, CSS, HTML, ASP (Classic) - Technical SME for new installations, upgrades, integrations, and deep troubleshooting for the AudienceView platform; a Microsoft based solution built on IIS, COM+ (C++), MS SQL- Performed data migrations of transactions and patron history from legacy system into AudienceView (often leveraged Python to transform and massage data and JavaScript to load the data)- Weave together hard and soft integrations; cash boxes, printers, physical access control, various APIs- Travel as SME and ambassador during installations, bespoke projects, and to support special events and annual film festivals

Building production infrastructure from the ground up, starting in the field and later in the role of Project Manager. Achieved growth working in a cross-functional, global operations environment; travelled internationally as ambassador and Subject Matter Expert, focused project efforts on network implementation deployments led to significant impact toward Google's evolving infrastructure.Technology platforms & languages skills developed: Linux, OSX, JunOS, ADVA, HP ProCurve, Bash, Python, Django, HTML, Perforce (SCM)