Marc Geuthner Email & Phone Number

Kamloops, BC, CA

Kamloops, British Columbia, Canada

• Transitioned into a newly created role of Mobi App Product Specialist to cater for the growing demand of the Mobi App. Key responsibilities included:
• Being a subject matter expert and main point of contact for both internal and external Mobi related enquiries.
• Collaborating closely with clients, account managers and developers to identify new opportunities, improve UX design, scope solutions and establish roadmap development priorities within an Agile environment.
• Assisting with App release cycles and staying up to date with new product features and functionality.
• Creating and maintaining documentation and SOPs to share knowledge and optimise use of the app.

Burlington, Ontario

• After relocating to Canada, I started working for Moveware- a SaaS company dedicated to the Moving and Storage Industry. Moveware is a highly configurable and customised solution with a network of over 200 companies.
• Analysing client requirements and developing project plans to implement custom processes using our software solutions.
• Managing the implementation process from beginning to end whilst being hands on in system set up, configuration and user training both remotely and on site.
• Liaising with clients, developers, and key stakeholders to ensure successful product rollout.
• Maintaining strong client relationships after initial implementation and assisting with ongoing product support to ensure client satisfaction.

Melbourne, Australia

• After graduating from Signet's Graduate Program I then moved into the role of Senior Account Manager where I was responsible for the companies corporate customers in Melbourne and Adelaide. Key aspects of the role.
• Exceeding sales budget and KPIs through personalized sales techniques and strong knowledge of industry products
• Building and maintaining multilevel client relationships both at individual sites and head offices
• Preparing proposals and negotiating prices & service agreements with suppliers
• Sales analysis and data reporting through Microsoft CRM

Brisbane, Australia

• Still part of the Signet Graduate Program I moved on to the Corporate division. This position was focused on servicing the companies top tier clients in Melbourne and Tasmania. Responsibilities included:
• Provided professional and effective customer support via telephone, e-mail and face-to-face through quarterly site visits
• Researched competitors, market conditions, customer needs and ensured accurate stock forecasts
• Assisted Senior Account Managers with monitoring customer needs and kept track of stock shipments and quantities
• Kept an accurate and current database of all customers through Microsoft Dynamics Navision

Brisbane, Australia

• Started at an entry level position as a Customer Contact Coordinator in Signet's 2 year Graduate Program. Signet is a leading supplier and manufacturer of packaging, warehouse, safety and site supplies in Australia..
• Responsible for acting in a professional manner as Signet’s first point of customer service contact
• Relationship management through inbound and outbound communication
• Processing of orders and responding to general enquiries
• Liaising with Marketing, Procurement, Accounts Receivable and Accounts Payable
• Building business acumen through exposure and training with a wide range of departments

Brisbane, Australia

• Served customers in a friendly and efficient manner while conducting general store duties
• Managed stock control and ensured a steady flow of new stock coming in
• Created marketing material to boost sales

Brisbane, Australia

• Organized and promoted a football challenge for users in the Brisbane area
• Identified key customers through analytics and created marketing strategies to suit
• Focused on generating user growth through cold calling and social media advertising