★ Scrum Master Leadership★ Salesforce Expertise★ Administration and Product Ownership★ Automation and Workflow Optimization★ Training and User Adoption● Spearheaded nationwide deployment of Salesforce Sales Cloud and Pardot for 4 hub companies, serving as a multifaceted professional in roles such as Salesforce Administrator, Business Liaison, Product Owner, Project Manager, and End User support● Functioned as a dedicated Scrum Master, excelling in creating requirement documents/stories, leading impactful Scrum ceremonies, and ensuring strict adherence to the Scrum framework● Held key responsibilities as the Administrator/Product Owner for critical tools, including MS PowerBI, MS Teams, DocuSign, and ZoomInfo● Automated tasks and streamlined workflows through the development of internal applications using PowerApps, Power Automate, and SharePoint, harnessing the capabilities of Microsoft's Power Platform● Took charge of developing and delivering comprehensive training materials for CRM, CPQ, ERP, and HRIS systems, ensuring a seamless transition and alignment with business needs while emphasizing user adoption● Implemented cutting-edge reporting solutions using MS Excel, Power BI, and Power Query, significantly boosting departmental productivity

★ Team Management★ Retail Systems Product Ownership★ Project Management★ Project Planning and Budget Management★ Change Control and Stakeholder Communication● Oversaw and managed two teams comprising 14 members, dedicated to store applications and hardware support● Product Owner for critical retail systems, including POS software, credit authorization/settlement, and other key retail technologies● Project Manager for Oracle POS upgrade, implementation of EMV credit technology, and conversion of the gift card system● Developed comprehensive project plans, meticulously monitored Software Development Life Cycle (SDLC), and effectively managed budget allocations through Request for Expenditure (RFE) processes● Orchestrated change control processes to ensure seamless transitions and provided regular updates to stakeholders and executive leadership● Bridged business-IT communication, translated requirements, advocated tech solutions, and led projects for seamless integration

★ POS Transaction Optimization★ Subject Matter Expertise★ Testing Strategy Formulation★ Knowledge Management and Training★ Security and Regulatory Compliance● Oversaw and optimized POS transaction and data flows, ensuring seamless integration with HRIS system and implementing enhancements for credit processing efficiency● Functioned as a subject matter expert, providing in-depth knowledge of applications, data flows, and business processes to facilitate informed decision-making● Formulated comprehensive testing strategies and meticulously documented processes, conducting knowledge transfer sessions to ensure the seamless onboarding of team members● Spearheaded the creation of a highly utilized SharePoint knowledge base, utilizing HP ALM to track defects and actively participating in PCI compliance audits and system audits to uphold security and regulatory standards to stakeholders and executive leadership● Utilized service call logs to identify trends, proactively replicating issues for software enhancements and improvements