Marc Gray Email & Phone Number

Cupertino, California, Us

• Consistently match clients with complete and customized solutions while exceeding goals of over 60% AppleCare+ device protection attachment and 60% Connected iPhone sales• Mentor new store employees on best practices including use of APPLE Steps of Service, Ways to Buy, product knowledge, effective development of customer rapport, and overcoming objections• Assist customers with new product unboxing, carrier activation, setup and troubleshooting/triage; extend the customer journey with Online Personal Setup, technical support and/or training services• Quickly welcome, assess needs, and coordinate next steps to direct each customer’s journey upon entry for appropriate services, classes, and support options• Facilitated implementation of new internal software testing and review process during six-week, Express Assignment remote experience with Apple World Wide Developer Relations team

Cupertino, California, Us

• Coordinate with nonprofit partners to plan, organize and participate in volunteer activities (virtual and in-person) for local Apple employees• Communicate key community involvement opportunities to local employee volunteers• Use the Benevity site to create and promote volunteer events• Exceeding the Global Volunteer Program expectation to coordinate one in-person event per quarter during the 18-month experience, with seven volunteer opportunities executed since Q32022 and at least two more scheduled through Q2 2023

Greenwich, Ct, Us

• Owner of Jacobson-division customer summary invoicing since 2019, preparing MS Excel funding reports weekly for five customer accounts• Responsible spreadsheet biller for an additional 10 unique customer accounts• Accounts Receivable subject matter expert for website billing of non-EDI customer invoice submission and follow-up of over 80 accounts• Completes final daily documentation reviews before customer receipt of invoice• Member of the three-person Quick Pay team, compressing Net 30 Accounts Payable processes into Net 2 or Net 7 terms• Promoted and established small to medium sized Over-the-Road carrier operations on Quick Pay subscription service for faster payment turnaround• Resolved inbound Quick Pay carrier invoice and setup inquiries via email and phone (call center environment); drafting email communication templates for team in-use through 2019

Greenwich, Ct, Us

• Provided customer-level tracking of moving freight and regular updates direct to our relationship customers• Support Sales Rep. in prioritizing daily operations, incl. scheduling booked freight delivery/pick-up appts., relaying driver/facility requirements, documenting overage/shortage/damage, verifying load accessorial and BOL accuracy for customer billing and carrier payment • Independently managed the scheduling and verification of Kohler account into SE/Central FL, to the growth of client account spend for 2017-2018 year

Greenwich, Ct, Us

• Located available trucks/drivers, negotiated carrier rates, booked Full-Truckload and specialty equipment freight solutions with 3PL carriers and owner-ops to provide consistently on-time delivery of promised goods on behalf of customers• Tracked and traced freight for SE Gulf Regional team, incl. LA, AR, MS, western TN, KS, OK, and NE; also reported for Expeditors and high- value freight booked by our District Director of Freight Brokerage, requiring intensive attention to detail with particular demands for internal transportation management system data migration• Developed familiarity with load boards, industry/driver-language, phone negotiation skills, understanding of regional and national logistics trends and seasons

Cupertino, California, Us

• Perform detailed counts and audits using Backstage (mobile devices) and SAP database management software to quickly identify and resolve discrepancies• Maintain First-In-First-Out and minimum/maximum localized stock of demo/in-store use, Return to Warehouse, Ready for Pickup, and sellable inventory• Document and package ingoing/outgoing Less-Than-Load freight via FedEx Express, FedEx Freight, and UPS Ground

Cupertino, California, Us

• Apple Certified Tier II Technician• Provided consumer and small-business technical support for iOS devices during one-on-one consultations at the Genius Bar• Conducted iPhone, iPad, iPod hardware troubleshooting

Cupertino, California, Us

• Using ENGAGE customer relationship management software for inside sales, maintained existing and cultivated new business account relationships via written and telephone communication• Unearthed primary decision-maker's future business needs and goals to define and plot purchase timeline for continued pipeline sales• Co-led and developed "Business University," retail employee training on Apple Business

Cupertino, California, Us

• Identified needs and matched customers with appropriate solutions utilizing proprietary and third-party products and/or services• Facilitated educational consumer workshops• Assisted customers with new product unboxing and setup

Charlotte, Nc, Us

• Supervised and mentored 1st through 12th grade students daily• Provided administrative assistance and data entry, resolved parent inquiries by phone and email• Supported Leaders and counselors with logistical efforts; including transporting and chaperoning students on/off campus

• Taught General-education Music and private lessons in beginning and intermediate voice, piano, and guitar for students in grades Transitional Kindergarten through 8th• Planned and executed musical elements of special events (Grandparent's Day, Lower-School Weekly Chapel, Graduation, Christmas Program, End-of-Year Program, “See-You-at-the-Pole,” etc.)• Produced weekly lesson plans creatively incorporating language arts, current events/culture, history, math, technology, and science with music lessons and existing curriculum

• Taught individual music lessons to students ages 3 to adult in beginning and intermediate voice with a studio of up to eight pupils• Using computer software and original supplementary literature educated students in music theory, aural skills, composition, and music history• Managed the Music Technology Lab staff (duties and training) and equipment• Conducted individual piano & guitar lessons on a substitute basis as needed• Directed Pre-K Group Music for over a year

•Supervise 1st-12th grade students while providing entertaining and educational daily activities•Ensure students’ safety and well-being•Create and facilitate team-building activities for campers•Assist Camp Leaders and office staff in coordinative planning/logistical efforts•Effectively promote the University of North Carolina at Charlotte to high school-aged campers considering higher education

Brentwood, Tennessee, Us

•Providing customer service•Managing sales transactions and cash registers•Working with other employees to best serve our customers

•Selling tickets, providing customer service to Robinson Hall patrons, and, conducting cash transactions•Working as a stagehand/usher for Robinson Hall music, drama, and dance productions

•Complete administrative tasks, short term planning, customer relations and communication•Coordinating schedules with contractors, realtors, customers, etc.

•Managing assorted administrative tasks•Correcting typographical errors in musical transcriptions/transpositions•Creating weekly Music Department newsletter detailing upcoming events, songs, etc.

Bachelor Of Arts, Music: Voice

Bachelor Of Arts, Music And Communication