Marc Groen Email & Phone Number

Utrecht, Netherlands

Delft, South Holland, Netherlands

With 4 teams of in total 40 people responsible for managing the approximately 14,000 workplaces at Delft University of Technology. Two teams of workplace specialists that cover the 8 faculties. A team of specialists who advise on the right AV/ICT resources in the education and meeting rooms. This team also manages all classroom computers. And an.

Delft, Provincie Zuid-Holland, Nederland

Building and maintaining trusted, meaningful long term relationships between ICT and the faculties of Architecture and the Built Environment and Civil Engineering and Geosciences. Maximise the IT support services for education and research. Liaison with other members of the IT Department to ensure co-ordination between the user base and any projects or.

Bilthoven

Corporate Strengths Development is a consultancy organisation that helps organisations develop. The company started in 2002 and developed a universal assessment method called Dynamic Colour Drives. My role is to assist in relaunching the company.

Zoetermeer

Volunteer for the Dutch National Narrow Gauge Railway Museum/Steam train Katwijk Leiden. As secretary I improved the organisation by implementing a new structure and communication channels. Led several projects among which the attendance of ‘Purmerend under steam’.

Den Haag En Omgeving, Nederland

Managed desktop and end user support for 4000+ end users throughout The Netherlands, including 80 shops and 1000 cars of the road guards, and on 4 locations abroad. 24*7 support of Windows and Mac PC’s and mobile devices. Improved user satisfaction from 6,74 to 7,5. Improved employee satisfaction from 6,2 to 7,9. Reduced costs from 3,9 Mio to 3,3 Mio..

Den Haag En Omgeving, Nederland

• Managed the applications of the finance department, Human Resources department and staff departments after a reorganization wherby all business unit IT departments were centralized into one large IT department. Managed.
• Set up a Test Competence Center and developed a uniform testproces for all the application management teams. This led to better quality application releases and higher user satisfaction.
• Established key performance indicators and developed a dashboard for managing the application management teams.
• Benchmarked the costs and performance of applications management which led to better management of applications.This also led to better insight for application owners how to reduce costs.

Den Haag En Omgeving, Nederland

Responsible for the development and maintenance of the operational processes and systems used by the Human Resources Shared Service Center. Also responsible for the correct use of employee data in other IT systems.

Den Haag En Omgeving, Nederland

Responsible for the development of management information about the Human Resources policy and for the development and maintenance of the IT systems used by the HR department. Take care of uniformity in the administration of staff data by the different HR departments.

Den Haag En Omgeving, Nederland

• Duties:
• Managing the quality and continuity of the IT systems.
• Manage the security and integrity of the data.
• Training the users of the systems.
• Maintaining documentation of changes regarding users and functions.
• Testing and implementing new hardware.

Den Haag En Omgeving, Nederland

• Duties:
• Maintain the library collections in the areas Recreation and Tourism (1992-1996) and Automotive (1996-2001).
• Selection and catalogueing.
• Make exerpts and enter these and the catalogueing information in a full text retrieval system.
• Write literature reports.
• Write market analysis.

Bachelor, Library And Information Science

Chemistry

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