Benoit Marchal Email and Phone Number
Benoit Marchal work email
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Entrepreneur with extensive experience in operations and transformation, creating the new inclusive insurance company for the French surbubs
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FounderSolisur Feb 2024 - Present
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Head Of Direct ClaimsAbeille Assurances Jun 2021 - Feb 2024Bois Colombes, Fr- Management of the GI claims for the Direct Business - 60k claims per year- Management of 90 people in 2 contact centres- Claims transformation projects: Claim customer selfcare, video processing, process automation (eg claims creation, settlement)- Continuous improvement based on the OKR approach- Management training and development programme: First line management empowerment, management 3.0 tools deployment, coaching -
Head Of Direct Business ProjectsAviva Nov 2018 - Sep 2021London, Gb- Direct business projects portfolio management: 15 project leaders / product owners, delivery of new marketing offers (eg new mobility insurance, funeral insurance), customer care improvements (eg selfcare services, chat), direct marketing tools deployment.- Contact centre training, customer satisfaction and quality follow-up:15 trainers and quality managers supporting 300 customer advisors.- Direct business reporting and continuous improvement: 5 analysts managing the sales and customer care KPIs, delivering process improvements and managing production issues.- Implementation of collective improvements based on the Solution Focus approach (agile framework). -
Head Of Connected Services FranceVodafone Automotive Jan 2017 - Oct 2018Varese, Lombardy, It- Delivery of car protection and fleet management services: B2C and B2B customer care, distribution network management, connected devices installation, service monitoring, technical support, and project management.- Management of a team of 35 people and M€12 business.- HR management, budget follow-up, logistics / sourcing.- Support to the sales team for key negotiations.- Team animation with agile methods (Iterations, stand-ups, kanban boards...) and focus on people happiness / development. -
Head Of Project Management And TransformationGroupe Identicar Mar 2012 - Jan 2017Boulogne-Billancourt, Île-De-France, Fr- Creation of the project management and transformation department attached to the group managing director, management of 3 project managers / products owners (Agile methods).- Group transformation roadmap design and project portfolio follow-up.- Definition of the project management standard method.- Customer relationship management transformation programme based on Microsoft Dynamics.- Digital programme for Club Identicar (Web portal integrating all the club services).- Other examples of transformation initiatives: Finance function efficiency project, back-office offshoring project. -
Change Management Project LeadAxa Group Solutions Jan 2010 - Mar 2012Paris, Fr, Fr- Implementation of a shared investment accounting platform in Europe based on the SAP solution, a finance shared service centre in India and a centre of excellence in Paris- Target operating model design- Scoping and definition of the change management approach with the country business and HR representatives -
Senior ConsultantCapgemini Consulting Mar 2005 - Jan 2010Paris, Fr- Senior consultant in the transformation and strategy team- Business process reengineering- Organisation design and change management- Transformation programme scoping and design -
Sales Marketing AnalystHewlett-Packard Jul 2004 - Mar 2005Houston, Texas, Us- Mid-market customer set analysis and design- Marketing campaign organisation for the mid-marlet sales team
Benoit Marchal Skills
Benoit Marchal Education Details
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Skema Business SchoolEntrepreneurship/Entrepreneurial Studies -
Uvsq Université De Versailles Saint-Quentin-En-YvelinesMaster In Quality Management
Frequently Asked Questions about Benoit Marchal
What company does Benoit Marchal work for?
Benoit Marchal works for Solisur
What is Benoit Marchal's role at the current company?
Benoit Marchal's current role is Entrepreneur, Inclusive Insurance, Coach, Transformation, Operations.
What is Benoit Marchal's email address?
Benoit Marchal's email address is be****@****ini.com
What schools did Benoit Marchal attend?
Benoit Marchal attended Skema Business School, Uvsq Université De Versailles Saint-Quentin-En-Yvelines.
What skills is Benoit Marchal known for?
Benoit Marchal has skills like Governance, Project Management, Organizational Design, Business Process Re Engineering, Outsourcing, Business Analysis, Business Transformation, Agile Methodologies, Change Management, Project Management Office, Pmo, Microsoft Dynamics.
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