Marc Halpern

Marc Halpern Email and Phone Number

Hybrid Multicloud Architect, Sr. Customer Success Manager at IBM @ IBM
Kissimmee, FL, US
About Marc Halpern

• Skilled in designing, implementing, supporting and documenting highly available, scalable solutions across IBM Cloud, AWS, Azure and the corporate datacenter within Agile teams utilizing CI/CD technologies. • Fully automated AWS provisioning and scaling utilizing EC2, CloudFormation and Kubernetes. • Fully Managed Azure CI/CD solutions utilizing Terraform, DevOps, Pipelines and AKS. • Passionate about newest technologies, an analytical thinker and resourceful problem solver with the ability to design technically viable solutions aligned with business requirements.

Marc Halpern's Current Company Details
IBM

Ibm

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Hybrid Multicloud Architect, Sr. Customer Success Manager at IBM
Kissimmee, FL, US
Website:
ibm.com
Employees:
332208
Marc Halpern Work Experience Details
  • Ibm
    Ibm
    Kissimmee, Fl, Us
  • Ibm
    Hybrid Multicloud Architect, Sr. Customer Success Manager
    Ibm Jul 2021 - Present
    Armonk, New York, Ny, Us
    Apply expert level technical skills to drive successful customer outcomes with IBM hybrid cloud & AI Growth Offerings. Responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. Guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalentDeeply understand customer business and technology needs; become the face of IBM to the customerServe as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth OfferingsProven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsHandle difficult customers or situations and can demonstrate resolutionsExecute customer success plan to drive adoption post-deployment
  • Cloud Conversions
    Principal Cloud Engineer Architect
    Cloud Conversions Jun 2009 - Jul 2021
    • Architected, migrated and supported SAAS, corporate, government and non-profit organizations cloud implementations ensuring agility, scalability and business continuity aligned with goals and priorities• Implemented highly available, automated Infrastructure as Code utilizing: Terraform, CloudFormation, Golden AMI process, Docker, Ansible Packer, and Kubernetes, JSON and YAML for IIS, ColdFusion, SQL, API, and Jenkins servers connected to GitHub and blue/green deployments• Highly skilled in SQL Server setup with the highest in performance across multiple AZ with witness• Gained immense productivity increases for clients through proper configuration of Active Directory and DNS intuitive BPR for users DC, DFS, SQL, Exchange and .NET 3.5-4.5 applications• Supported clients with Windows Server 2008, 2012, 2016, Linux RHCE and Ubuntu running DNS, DHCP, IPv4 and IPv6, Active Directory, SQL, Exchange in standalone, vSphere, Hyper-V, clustered and replicated site to site and to Azure/AWS environments• Designed, implemented and supported cloud-based solutions utilizing AWS, Microsoft Azure/Office 365 and Rackspace email, database, application, ERP, web, E-commerce and Active Directory• Experience working in Agile teams and setup of Jenkins for CI/CD• Advanced monitoring with CloudWatch, New Relic and SolarWinds with Kibana dashboards• Experienced in PowerShell, Python, Amazon CLI, Bash, Shell, SSM, Terraform and Jenkins• Ensured HIPAA and PCI IT compliance for pertinent clients ensuring regulatory compliance• Network assessments including penetration testing for network and service security and reliability• Created and managed migration plans for many organizations to hybrid, private or public cloud implementations of Office 365, Active Directory, Exchange, MS MQL, CloudFormation YAML scripting, MySQL, LAMP stacks• Linux Ubuntu and RHEL member of Microsoft AD for SSO including OpenVPN LDAP authentication then SSH and RDP for remote instance and service access
  • Domino’S Pizza Uk & Ireland Ltd
    Head Of It/Is
    Domino’S Pizza Uk & Ireland Ltd Mar 2002 - Feb 2009
    Milton Keynes, Gb
    • Lead team of engineers/technicians providing support for corporate as well as all store locations and franchisees• Enterprise wide technology refresh with full redundancy at HQ and store levels• 250+ Dell PowerEdge server and 2000+ OptiPlex workstation plus Active Directory rollout to over 200 store locations with full Group Policy lockdown and NetSupport remote connectivity to every PC• Created IT helpdesk for stores available 10am to midnight 7 days a week with working playbook for common issues• Always-on store connectivity through BT ADSL secured by clustered Microsoft RADIUS with Active Directory Group Policy permissions, ISP class Cisco clustered firewalls at HQ and Cisco ADSL routers in all stores• HQ refresh including Dell EMC SAN, fully redundant Cisco fiber switches and ASA firewalls, IBM servers, fully clustered Microsoft Exchange Load Balancers, SQL, Sage ERP, RADIUS and Directory Services• Synchronized and amalgamated over 250 disparate dBase store databases into one central clustered Microsoft SQL cube enabling daily detailed reporting on all aspects of store operations• Chairman of Disaster Recovery Team – Created and managed team encompassing entire company including all departments and an insurance company representative covering every imaginable issue resulting in insurance premium reductions• Completely redesigned online ordering system enabling order insertion directly to POS greatly increasing efficiency as well as customer retention• Keynote speaker at Dell EMEA journalist day Plaza Hotel, New York City• Part of customer panel representing EMEA presenting to over 250 journalists from around the world at Pierre Hotel, New York City with Michael Dell
  • Tci
    Sr. Microsoft Certified Trainer
    Tci Feb 1998 - Mar 2002
    • Taught MCSE, Network+, A+ tracks at Microsoft Certified Technical Education Center to corporate clients and career changing individuals• Tracks included the following Microsoft official courses: Network Essentials, Server, Professional, Active Directory, TCP/IP, Proxy Server, ISA Server, IIS and Exchange• Achieved over 99% pass rate amongst all students
  • United States Nuclear Regulatory Commission
    Lead Microcomputer Tecnician
    United States Nuclear Regulatory Commission May 1995 - Feb 1998
    ▪ Secret level US government clearance ▪ Lead team of 12 technicians responsible for 3,500 computers and end user trouble tickets ▪ Major projects included Pentium rollout with trickle down and secure wipe of discarded PCs
  • Hti International
    Database Specialist
    Hti International Feb 1992 - May 1995
    • Designed, created and implemented Paradox relational database for asset recovery company• Traveled across US hiring local researchers who would enter data then dial in updates for salesmanagers in our head office
  • Hyatt Hotels Corporation
    Systems Specialst
    Hyatt Hotels Corporation Feb 1990 - Feb 1992
    Chicago, Il, Us
    Ran group reservation system for sales managers. Chairman of the Quality Control Team.

Marc Halpern Skills

Mcse Mct Network+ A+ Prince2 Microsoft Certified Professional Disaster Recovery Cloud Computing Network Security Hipaa Pci Dss Strategic Planning It Strategy It As A Service Project Management Project Planning Microsoft Technologies It Operations Help Desk Support Leadership Active Directory Entrepreneurship Enterprise Software Networking Marketing New Business Development Databases Sales Information Technology Small Business It Management Security Management Team Building Start Ups Customer Service Saas Business Development Strategy Team Leadership Vendor Management

Frequently Asked Questions about Marc Halpern

What company does Marc Halpern work for?

Marc Halpern works for Ibm

What is Marc Halpern's role at the current company?

Marc Halpern's current role is Hybrid Multicloud Architect, Sr. Customer Success Manager at IBM.

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What skills is Marc Halpern known for?

Marc Halpern has skills like Mcse, Mct, Network+, A+, Prince2, Microsoft Certified Professional, Disaster Recovery, Cloud Computing, Network Security, Hipaa, Pci Dss, Strategic Planning.

Who are Marc Halpern's colleagues?

Marc Halpern's colleagues are Thiago Bertachini Emerencio, Vivek Agarwal, Shabih Hasan, Ankit Kumar Singh, Vidhan Vijayavergiya, Jacob Rijksen, Murali Magal.

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