Marc Hamlen Email & Phone Number

Raleigh-Durham, North Carolina Area

Provide new site location recommendations for clients to expand their existing businesses. Manages the process for collecting market data and research. • Proactively scopes routes ahead of time; researches the areas prior to surveying the location • Provides competition analysis within designated market• Provides analysis of client competitors within designated market• Decreased overall length of project completion times by over 50%. • Proactively scopes routes ahead of time; researches the areas prior to surveying the location • Provides competition analysis within designated market• Provides analysis of client competitors within designated market• Managed all projects with 100% on time delivery• Provided product feedback and recommendations on software applications

Raleigh-Durham, North Carolina Area

Managed the customer service experience for one of the highest volume locations in the company. • Raised National Promoter Score (NPS) from bottom 20% to top 10%• Decreased ticket time from 30+ days to less than 72 hours• Built relationships with other functional departments to improve communication and streamline customer experience

Henderson, Nc

Managed call center for largest B2B office supply company in the world. • Lowered customer care voluntary turnover rate for four consecutive years through innovative sales and customer relations strategies. • Increased sales from $1,500,000 to $4,200,000 through management of several large-scale sales projects. One of our most successful projects was a pilot program created to increase office supply revenue from schools. • Provided oversight fo all aspects of customer service department; teams of up to 40 individuals.• Handled employee performance reviews• Designed and administered an employee bonus structure