Marc Harry Email & Phone Number

Godalming, Gb

London Area, United Kingdom

Deliver a Challenging and Secure Transition and Implementation Programme for Sopra Steria - Service transfer from Incumbent supplier (Knowledge transfer, Staff TUPE, systems & infrastructure)- New solution provision (staff, systems, services, suppliers & partners)- Secure facilities provision - Prepare for Change into and Transformation of the service post go live (to include ways of working, Customer experience improvement, agility and transparency for client and operational efficiencies)Ensuring that strict adherence to Security requirements and Governance is maintained throughout. The client needs are met, people, systems and services are ready for cutover, and suppliers and partners are managed and engaged.

London & South East

Support the mobilisation of a major transformation programme for Sopra Steria Plan and successfully deliver 4 phases of service cutover and business readiness throughout the programme including:- Service transfer (Staff TUPE, systems & infrastructure)- New solution provision (staff, systems, services, suppliers & partners)- Transformation (ways of working, Customer journey, channel shift, operational efficiencies)Ensuring that the client needs are met. People, systems and services are ready for cutover, and suppliers and partners are managed and engaged.Work with incumbent providers to effect a smooth service handover

London & South East

Programme delivery, Head of Capability or profession, Transformation and Change leadership roles. Outstanding Leader able to deliver successful outcomes and bring the organisation along on the journey to achieve maximum benefit.

Leading the capabilities across the delivery organisation that provide the expertise to fulfil all of Capita Public's Central and Local Government Projects, Change and Transformation programmes across multiple professions and disciplines. The capability is led through multiple professions/centres of expertise spanning all areas of Programme delivery including People & Business Change, PMO, Architecture and Design, Agile & Digital Programmes and traditional large scale transformation.Senior Leadership team sponsor for the wellbeing activities across the business ensuring that colleague wellbeing is at the centre of our vision and maintained throughout all career paths.• Defined, communicated and implemented the Professions strategy and vision, supporting how the business will operate and support the Division to meet the future demand.• Delivered major restructure of career family and competency framework for 1600 PPM colleagues across the wider Capita business, securing contribution and approval from all stakeholders across the group• Owned demand forecasting across the divisional programme portfolio and sector growth and delivered plans to match resource to demand • Dedicated to delivering first class Wellbeing, Diversity & Inclusion approach across the business leading to 2 awards for most inclusive teamAccountable for:• The provision of flexible, suitably skilled programme teams of c320 delivery professionals at all grades in all professions for deployment across the Capita Public Services Division. • Ensuring the experience, skills and training of all consultants is relevant and up to date to meet the needs of the Division and working with our clients as account engagement lead to assess and manage resource demand across the business.• Ownership of the staffing budget to ensure the Capability is run in an efficient and effective manner.• Providing and promoting an inclusive, fair and supportive workplace for all staff in line with the Capita Values.

London, United Kingdom

2018 - Capability Director Change & PMO and Engagement Delivery Director, Government Services Programme Delivery2018 - Director, Implementation & Change, Capita Transformation2017 - Managing Consultant, Implementation & Change, Capita Transformation2012 - Transition Director, Group Business Development2007 - Transition Manager, Group Sales2005 - Transition Manager, EMA2003 - IT Manager, Connexionscard

London, United Kingdom

Engagement lead (Portfolio Director) at 1* Level for 16 MOD strategic programmes valued over £4Bn to provide a better military capability through estate rationalisation.• Led a team of 140 staff from Capita and 2 other external organisations, the Civil Service and the Armed Forces to deliver project and programme capability into the DEO programme • Delivered a P3M portfolio, programme and project management approach across 37 Programmes of work• Re-planned and delivered a strategic review of the previous programme approach achieving Ministerial and Treasury approval to deliver the programme• Managing delivery of key contractual milestones into the MOD.• Delivering revenue targets and incentive payments into Capita Transformation as senior accountable person in the engagement• Management of all suppliers and sub contractors across the contract• Setting performance and delivery standards across the team and deliver continual improvement.• Coaching and mentoring of the senior programme team managers and conducting performance reviews.

Uk

Engagement Lead for 5 Strategic infrastructure programmes for the MoD. Multi million pound initiative across 5 managed sub programmes to rationalise the Defence Estate and provide more efficient capability into the Royal Air Force command.

London, United Kingdom

Experienced in developing and directing Transition, Implementation and Change programmes for a variety of clients in both private and public sectors engaged in people and process change throughout my career to date. Engaged as programme manager in a large infrastructure rationalisation programme for the MOD.Operational lead for the internal Implementation and Change profession of 23 consultants.Creating and launching a market proposition to bring a significant new line of transition work into the division.Developing a standardised and repeatable implementation methodology for use across all implementation programmes in the Group.Previous assignment - The design, development and bidding activity for a >£10M implementation programme spanning the implementation of a new network management system, ITIL processes, network support and the transition of service into Capita for a large government agency.

London, United Kingdom

Capability lead for the PMO and Change teams within the Capita Government Services Division, shaping and creating careers for the highly skilled PMO function and all things 'Change' including People Change, Change Management and Implementation and Transition.Leading a team of 30 programme professionals within the Capability, developing the Capability strategy and approach, people planning and recruitment, Career management and employee wellbeing and engagement. • Key member of Senior Leadership Team – designed Vision and Strategy for the business unit, Staff wellbeing sponsor and key advisor and deputy to Business Unit MD• Account lead for all internal accounts responsible for performance management, resource demand and forecasting and Client satisfaction. • Business Change lead for Government Services 2 year Transformation Programme• Successful delivery of Divisional re-organisation of 12000 staff into matrix operating modelAdditional Achievements in Capita Government Services• Led creation of vision & strategy for GSPD & creation of an operating guide for Engagement Managers• Facilitates a monthly Engagement Directors forum across key engagements, standardising approaches through sharing best practice - regular engagement with PD's and engagement directors to understand the needs and concerns of the engagements• Developed the resourcing demand forecast across all GS businesses, growth and programmes to understand future resourcing needs within Project & Programmes • Co-designed the Projects & Programmes target operating model and led approval through the GS Design Authority• Taken ownership of the Preferred Supplier list and am actively engaged with managing our key suppliers• Sponsor of GSPD wellbeing initiatives• Supported GSPD MD in managing resource scheduling across the engagements • Deputised for GSPD MD covering leave periods and SLT meetings• Delivery of Agile Change Agent course - co led with the UK industry lead in Agile Change.

Owned all Transition and Transformation input from initial concept at bid stage through to Contract Signature and early mobilisation of a £8M implementation and transformation programme before handing to internal Divisional Transition lead for the remainder of the delivery.Responsible for formulation of Transition approach, detailed planning and obtaining client agreement through Dialogue with all 5 councils then completion of Transition and Transformation tender responses and associated plans, resourcing and costing. On selection of preferred bidder responsible for mobilisation of the Programme through contract signature and deployment of the full Programme team and full programme governance.Coaching and mentoring of divisional Transition Director and recruitment of programme PMO prior to handover to run the programme.

A 6 month role as SSI Director for a full ITO working with Post Office to deliver their IT Transformation strategy throughout the Post Office Network, comprised of the Implementation of EUC tower and exit of incumbent provider, client support for the procurement of 4 delivery towers, establishment of full ITIL process and service management, C-Suite stakeholder management and reporting and fully accountable for quality, risk, commercial change & CAB and budgets.

Programme Director for the implementation of new MoJ Electronic Monitoring Service. Responsible for the programme to design, develop and build the new EM tagging Service and the subsequent roll-out into live service. Bringing together the ideas and solutions from 4 separate organisations and two incumbent providers into one cohesive transition and transformation plan to deliver the services It will replace the current home curfew solution with the largest and most advanced electronic monitoring solution in the World.

London, United Kingdom

Transition Director within Capita Group Sales. Working on full lifecycle BPO bids and subsequent delivery to establish new business within the Capita divisions.Owning the entire transition cycle, and elements within, from bid to delivery for a variety of programmes including The 5 Councils, Central London Community Healthcare, MoJ Electronic Monitoring programme, DVLA National vehicle enforcement scheme, NHS Choices & Educational Maintenance Allowance and roles within transition teams for Marsh, Prudential and AXA implementation programmes. Responsibility for all transition elements of multiple bid submissions in tandem with live transition cycles including managing the programme teams of up to 20 workstream and project leads and Client resources, and reporting directly to Board Level management. Bidding transition solutions to prospective clients for 53 opportunities including those above.

Managing all aspects of the transition programme to design the approach and solution, deliver the tender documentation and costing and subsequent delivery of the programme after successful tender.The transition included location, purchase and set up of 12 new vehicle pounds and transfer of a further 13 from incumbent supplier, TUPE of existing staff, establishing new processes and procedures and rollout of a new IT system with remote handheld devices for enforcement agents.

Royal Naval College initial TrainingSea Training - HMS Guernsey & HMS GloucesterHMS Dolphin & HMS Drake for Submarine trainingHMS Vanguard's First UK Patrol - CASO/CORROHMS Superb - NavigatorHMS Vengence - Build Support team in BarrowHMS Trenchant & HMS Tireless OOW & Navigator