Marc Hartman Email & Phone Number

Austin, Tx, Us

Managing 13 sites remotely across the country. Interacting with local onsite managers and technicians. Utilizing Service Now ITSM Software.  Research and develop solutions to newly identified and unresolved issues Remediate software version vulnerabilities and keep on top of changes to the environment Install and uninstall equipment when required and fulfill virtual team member requirements, as needed Continuously identify and remediate security deficiencies on VA’s network infrastructure, database platforms, and Web application servers Implement VA’s configuration management controls to ensure VA systems have appropriate security baselines and up-to-date vulnerability patches Install patches to address security deficiencies Adhere to standardized system development and change management controls for mission-critical systems Provide technical expertise as required by each VA location.

Fairfax, Virginia, Us

 Research and develop solutions to newly identified and unresolved issues Remediate software version vulnerabilities and keep on top of changes to the environment Install and uninstall equipment when required and fulfill virtual team member requirements, as needed Continuously identify and remediate security deficiencies on VA’s network infrastructure, database platforms, and Web application servers Implement VA’s configuration management controls to ensure VA systems have appropriate security baselines and up-to-date vulnerability patches Install patches to address security deficiencies Adhere to standardized system development and change management controls for mission-critical systems Provide technical expertise as required by each VA location.

Staten Island, Ny, Us

 Managed Network including physical and virtual VMware servers, Voice and mobile services. Remotely supported locations throughout, the south, Midwest and Western United States. Maintained Network Backups and Offsite Disaster Recovery, utilizing StorageCraft Shadow Protect, Image Manager and ShadowStream Server.Managed Helpdesk system utilizing Connectwise

Managing Data and Voice infrastructure in multiple locations in New York and New Jersey. Managing IT Staff. Managing Data and Voice projects with multiple vendors.

I am currently working on Network projects in the Education field with Private Schools located in Manhattan and Brooklyn.These include mixed Windows and Apple environments.

Managed IT Services and staff for multiple Hotel properties located in New York City and Boston.Managed Data, Voice and Wireless projects, coordinating with vendors and ownership within budgetary and departmental guidelines.Coordinated Maintenance and Upgrades of Micros Opera Property Management System within a 24/7 environment.Executed, planned and coordinated Email and Mobile Wireless migration to Hosted environment.Approved IT Budget and Equipment purchasing for multiple properties.

New York, Ny, Us

Managed IT Services and staff for multiple Hotel properties located in New York City and Boston.Managed Data, Voice and Wireless projects, coordinating with vendors and ownership within budgetary and departmental guidelines.Coordinated Maintenance and Upgrades of Micros Opera Property Management System within a 24/7 environment.Executed, planned and coordinated Email and Mobile Wireless migration to Hosted environment.Approved IT Budget and Equipment purchasing for multiple properties.

Supported Medical Health Facility Network with multiple locations, and multi-domain environment. Utilizing Cisco 800, 1700 & 1800 series routers along with Sonicwall NSA 240 Security appliances with point to point VPN between locations.Supported Legal firms in a Windows Server 2003&2008 Active Directory, Exchange 2007, VMware ESX 4.0 environment with remote RDP clients. Managed Network Backup with Symantec 12.5 sp3, Migrated Blackberry BES 4.1 to 5.0. SAGA Practice Manager 10.3, Equitrac Professional 3.5 & 5.0Managed and coordinated network projects with staff, clients and multiple vendors. Projects consisted of hardware and software installations, data and voice integration and network security hardware and softwareInstalled and configured Watchguard firewall firebox, Sonicwall firewall and Intel Netstructure VPN 3110 Gateway for national and international clientsConfigured Wireless Network utilizing 802.11g protocols with Sonicwall and Cisco Vpn clients for Sales Department staffPerformed server and network management, including Windows Vista and XP Professional, Windows 2003 Server, Microsoft Exchange Server 2003 and Microsoft SQL Server 2005 environmentsExecuted network integration that included planning, building and configuring infrastructures to data management

Maintained voice/phone system that included Samsung Prostar, Nortel and Cisco VOIP systemsEvaluated and installed multimedia systems, including LCD/Plasma monitors/TVsSupported 75 users in Windows/Novell environment of Microsoft Windows 2000/2003 servers, Novell 4.X server, Exchange 2003, Citrix Presentation Server 4.0, RightFax 8.X, Veritas Backup Exec 11D, Policy Patrol Spam filter and SAV Corp Edition 10.1Installed and maintained AIM Insurance management system and Imageright Document Imaging system on Microsoft SQL Server 2005 Servers, migrated data from McCraken Accounting system residing on AS/400 system.Configured and maintained Sonicwall Firewall/VPN between remote offices

Supported over 70 users in Windows 2000 Server Terminal Services, Citrix Metaframe XP environment that included Exchange Server 2000 and Veritas BackExec 9.1 as backup solutionManaged end-of-day utilities data downloads and downloads from insurance carriers such as CNA, Hartford, Kemper, TravelersMaintained Advantage Fax integrated fax solution with separate server dedicated to fax software, and interfaced with desktop clientConfigured Dual wireless Access points using protocol 802.11g, and secured each with unique WEP access keysMaintained Applied Systems 7.1.1 insurance software package that integrated with all types of insurance policies and other third party policy rating packages

Us

Managed staff of five Network Engineers and TechniciansEvaluated and tested new VOIP technology hardware and phone systemsConstructed migration/deployment plan including Site Survey for client pre-deployment and testing proceduresCreated Standard Server hardware/software build for client deployment utilizing Windows Server 2003, Exchange Server 2003 and ISA Server 2000, which included testing of hardware and software RaidDeveloped Disaster Recovery procedure that included use of Volume Shadow Copy for Windows Server and Exchange 2003

Managed and coordinated network projects with staff, clients and multiple vendors. Projects consisted of hardware and software installations, data and voice integration and network security hardware and softwareInstalled and configured Watchguard firewall firebox, Sonicwall firewall and Intel Netstructure VPN 3110 Gateway for national and international clientsConfigured Wireless Network utilizing 802.11b protocols with IBM ThinkPad for Sales Department staffPerformed server and network management, including Windows 2000 Professional Workstation, Windows 2000 Server, Windows NT, Novell NDS, Microsoft Exchange Server 5.5 and Microsoft SQL Server 6.5 environmentsExecuted network integration that included planning, building and configuring infrastructures to data management

New York, Ny, Us

Administered and maintained Corporate Testing Year 2000 environment that included separate Novell NDS tree, migration of production databases to Year 2000 SQL Servers and separate Windows NT DomainCustomized individual desktops with multiple partitions via use of System Commander, Partition Magic and GhostCreated and upgraded Year 2000 testing hard drives utilizing Norton Ghost utility for Windows NT, 98 and 95

Paris, France, Fr

Client: J.P. Morgan & Company Executed Netware 3.x to 4.11 NDS Year 2000 server migration including server and login scriptsPerformed desktop upgrades from Windows 3.1 to Windows NT 4.0 WorkstationNetwork Administrator on Netware 3.x/Windows NT 4.0 Workstation environment utilizing ArcServe 5.01gProvided helpdesk support for three global wide financial front and back office processing systems which included Futures, Options, OTC traded options Forward Rate AgreementsMaintained and enhanced front and back office systems utilizing FoxPro 2.0 and 2.5 on Novell 4.11 environment running Bindery Services

Wayne, Pa, Us

Microbank Software Inc., New York, NY 04/1996 – 12/1996Performed support to Transaction Research product and StorFiche/StorQM products utilizing optical storage jukebox and server running on OS/2 LAN Server with Cheyenne OSC/OSM software Executed system implementation and support including hardware and networks

Us

Coordinated with LAN Administrator in managing data on Novell 3.12 serversExecuted migrations from Novell 3.11 to Novell 3.12 Configured Tape Backup and offsite jobs utilizing ArcServe 5.01gCreated download procedures for data from IBM ES9000 mainframe to Novell server

New York, New York, Us

Managed programmers and consultants and maintained project timelines and budgetsDeveloped General Ledger Interface and Reporting system to satellite branchesCreated online user exits to Computrol software package, and production and technical support to remote users

Bachelor Of Business Administration - Bba, Management Information Systems And Services

Certificate In Cisco Networking, Cisco Networking Academy