Marchelle Webb Email and Phone Number

• Monitored, balanced, organized, tracked, and assigned the departments daily work volume to a staff of 100 as a Wireless and Wire-line Lead Administrator. • Audited governmental, private and public sector wireless and wire line business complex contractual accounts.• Responded to emails and telephone inquiries, providing quality service to sales managers and internal associates inquiring about the contractual agreements or status of orders.• Excel within a service-oriented company, demonstrating a talent for communicating effectively with management.

• Established customer needs through enhanced probing techniques, then prompting and recommending Comcast products and services based customer's needs and interests.• Demonstrated basic knowledge of competitors while determining and implementing basic strategies to effectively counter competitive offers.• Recommended solutions within customer budgets and proactively followed up with all leads.• Maintained monthly sales goals and call adherence.

• Maintained inventory count and processed sales orders from designated Regional Branch Sales Managers, Professional Golfer's, and commercial clients. • Assigned the responsibility of the embroidery bag department. Coordinated with clients, designers, and embroidery manufactures to articulate the product type, color schemes, and design per request.• Excel within a service-oriented company, demonstrating a talent for communicating effectively with management.• Organized and planned departmental structured team building events.

• Lead and mentor team on adherence to the Department Execution Model related to merchandising process, procedure, and strategy.• Consistently demonstrate responsibility for the general store look and feel that includes: interior, exterior, planograms, pricing, ad-set, down-stocking, and store functionality.• Ensure Best Buy interactive and/or appropriate vendor demonstration software is running on required displays and all units are functional.• Assist store leadership in hiring selection, performance management, and disciplinary actions.• Prepare and conduct team meetings, training and other special events to communicate clear goals to team.

• Demonstrated knowledge of store products and services to build sales and minimize product returns.• Assist customer in all aspects of service fulfillment and the ability to identify customer needs, figure out what’s right for them and guide them to other areas of store to increase their buying experience.• Assisted in other areas of the sales floor with merchandising, dressing display units, applying security tags and pricing labels.• Unload, organize, label new incoming product in preparation for sales floor. Setup signage displays, product displays, and organized clearance products.• Handled cash, opened up customer credit lines, and accurately count down register at closing.

• Processed implementation service orders of business and residential customers for ATM, DSL, Frame Relay and ISDN services.• Assisted field agents with technical questions and facilitated order tickets. • Gather, analyze, and report weekly cross sales, outstanding delivery notes, return authorizations and service statistics.• Collaborated with the Customer Service Director and management to create strategic contest plans to enhance employee sales and morale.