Daria M. Email & Phone Number

Kyiv, Ukraine

Leveraging language expertise in Ukrainian, I specialize in localizing video content for the Ukrainian market. My role encompasses precise translation, accurate timestamping, and quality assurance for movies, series, and TV shows, ensuring seamless integration into dubbing workflows.

United Kingdom

Promoted within a leading international content service and social media network, I excelled as a Content Moderation Coach, demonstrating exceptional leadership and development skills.Key Responsibilities:Talent Development: Trained a high volume of content moderation agents (up to 100/month), ensuring proficiency in product knowledge and adherence to stringent quality standards.Performance Optimization: Conducted performance assessments, provided constructive feedback, and implemented targeted training interventions to elevate agent performance.Team Leadership: Motivated and developed a high-performing content moderation team, fostering a positive and productive work environment.Process Improvement: Implemented efficient training programs and streamlined content moderation workflows, increasing productivity and quality.Data Management: Maintained accurate and up-to-date records of agent performance and development.

United Kingdom

Driven Quality Assurance Manager with a proven track record in content moderation team leadership. Spearheaded quality control initiatives for a leading international service & social media network.Key Responsibilities:Performance Optimization: Implemented a rigorous performance evaluation framework, conducting regular assessments to identify areas for improvement and optimize team efficiency.Team Development: Cultivated a high-performing content moderation team through constructive feedback, coaching, and mentorship.Policy Enforcement: Ensured strict adherence to platform guidelines and regulations, maintaining a consistent and fair moderation process.Empathy-Driven Leadership: Fostered a supportive work environment while upholding platform standards.

Ukraine

As a Customer Support Specialist at a leading Ukrainian digital entertainment company, I excelled in delivering exceptional customer experiences. My responsibilities included:Providing comprehensive product and service support to customers through chat and email in Portuguese, English, Ukrainian and Russian;Troubleshooting a wide array of customer issues, including product malfunctions, billing discrepancies, and service inquiries;Demonstrating strong problem-solving skills to resolve complex customer concerns and escalate issues as needed;Achieving customer satisfaction through effective upselling and cross-selling strategies;Streamlining department operations by managing team schedules;I successfully managed high-volume customer interactions while maintaining a high level of customer satisfaction (up to 50 simultaneous chats during peak periods).

United Kingdom

Localization Specialist with a proven track record in delivering high-quality game translations. Successfully localized the critically acclaimed game 'Sherlock Holmes: Crimes & Punishments' into Ukrainian. Expertise in translating in-game text, menus, and dialogue while ensuring cultural accuracy and linguistic nuances are preserved.

Kyiv, Ukraine

As a Translation Team Lead, I spearheaded the localization of international news content into Ukrainian and Russian. I successfully managed and developed a high-performing team of translators. By implementing rigorous quality control measures, I ensured the delivery of accurate and culturally appropriate content while meeting tight deadlines.My responsibilities included:Implementing efficient workflows to optimize production;Collaborating closely with editorial teams to align content with journalistic standards, style guides, and audience expectations;Recruiting and training new talent to ensure expertise across diverse news topics;Providing hands-on translation and voiceover services while maintaining quality benchmarks;I consistently delivered high-quality translations while meeting stringent accuracy and consistency requirements and fostering a high-performance team culture.

Project Management

Master'S Degree, Linguistics